Helen Santa Cruz
Hawthorne,CA
Summary
Results-driven professional with a proven ability to excel both independently and collaboratively. Demonstrates expertise in task prioritization and multitasking, consistently delivering exceptional outcomes in high-pressure environments. Strong focus on customer satisfaction while managing multiple projects with precision.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
C.H. Robinson
Dallas, TX
04.2019 - Current
- Resolved customer inquiries punctually and politely for professional customer service.
- Responded promptly to client inquiries by maintaining effective communication through email and phone.
- Monitored tracking board on Navisphere to ensure on-time pickup (OTP) and on-time delivery (OTD).
- Resolved problems promptly and escalated when required.
Operations Coordinator - Pricing / Next
C.H. Robinson
Carson, CA
03.2023 - 02.2024
- Provided daily pricing RFQs in accordance with service level agreements for new and existing customers.
- Procured various service modes tailored to meet customer needs.
- Utilized Microsoft Office and Excel daily for accurate quoting and tracking.
- Ensured all paperwork, such as BOLs and TSA forms, contained correct information for smooth material tendering to airlines.
- Collaborated with transportation carriers to negotiate pricing and secure capacity.
Materials Buyer
Visionaire Lighting LLC
01.2015 - 05.2016
- Negotiated prices, quantities and delivery time-scales
- Considered customer demand, price, quality and availability before purchase decisions
- Developed effective working relationships with internal teams and vendors
- Oversaw all incoming and outgoing product such as metals and hardware
- Finalized purchase orders and expense reports
- Familiar with Epicor software.
Office Agent
Aeromexico Cargo
07.2014 - 12.2014
- Managed dangerous goods acceptance
- US Customs clearance by AMS system
- Document preparation and breakdown for inbound and outbound cargo
- Provided customer service and clerical administration
- Assisted in warehouse organization and traffic.
Education
Bachelor of Arts - Psychology
California State University, Channel Islands
Camarillo, CA05-2013
Skills
- Fluent in English and Spanish
- Microsoft Office
- Navisphere
- Adaptable Learner
Timeline
Operations Coordinator - Pricing / Next
C.H. Robinson
03.2023 - 02.2024
Operations Coordinator
C.H. Robinson
04.2019 - Current
Materials Buyer
Visionaire Lighting LLC
01.2015 - 05.2016
Office Agent
Aeromexico Cargo
07.2014 - 12.2014
Bachelor of Arts - Psychology
California State University, Channel Islands
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