Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Additional Information
Helen Scorpio

Helen Scorpio

Lead Business Analyst
Lakeland,FL
If you take the time to complain, you can make the time to compliment.
STGC SW Gregory B. Hinshaw

Summary

Seasoned Business Analyst offering 15+ years of Insurance industry success (Auto, Umbrella, Home, and Life). Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

10
10
years of professional experience
2
2
Certifications

Work History

Lead Business Analyst

Value Momentum (Contracted to Erie Insurance)
Erie, PA
10.2022 - 12.2023
  • Exercised critical thinking to improve requirement gathering process.
  • Worked one-on-one with clients to improve customer billing specifications.
  • Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.

Sr. Business Analyst

GloriFi MGA - Start Up
Dallas, Texas
03.2022 - 07.2022
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Leading mapping working sessions with individual departments to collect, organize, map and present, all insurance processes, organizations, and ecosystems. Key examples: Insurance Eco System, System vs People, and Disaster Recovery
  • Developed user requirements for Documents Repository (vendor), coordinating and troubleshooting user access, reporting and follow through on tickets, establishing best practices and disaster recovery protocols.

Sr. Business Analyst

MVP (Contracted to IAT)
Naperville, Illinois
05.2021 - 01.2022
  • Created and presented complex process map identifying all points in the process of adding new user to Duck Creek claims.
  • Analyzed existing user information to streamline and more secure process to collect and share user information across multiple departments.
  • Created custom form that collected user data and more, reducing average completion time to > 1min
  • Developed requirements for Property & Casualty Insurance including; Management Liability, Homeowner & Dwelling Fire, Commercial Transportation, Personal Automobile, Umbrella, single and package coverage considerations.

Senior Softwear Analyst

GEICO
Lakeland, FL
04.2014 - 05.2021
  • First team to successfully convert 100% of legacy data into modernized system
  • Replaced manual investigation of out of balance transactions with SQL queries; reducing investigation time by 50% and increasing data accuracy by 24%
  • Coordinated data fixes for over 10k transactions
  • Financial Team Scrum Master & maintained process and corrections dashboards (power bi)
  • Owned SOX control for Claims Payment Reconciliation process.
  • Coordinated conversion testing and implementation with set of interdisciplinary teams also converting related data.
  • Product Ower -Personal Automobile Claim Applications improvements
  • Personal Umbrella Modernization: Collaborated with stakeholders to understand business needs to bring Umbrella Claims from Phoenix Legacy system to become second Line of Business into Guidewire cloud system.
  • Claims Mainframe Conversion: developed and wrote requirements for conversion of personal auto claims data from Mainframe to Guidewire cloud.

Education

M.I.C.A - BFA - General Fine Arts

MARYLAND INSTITUTE COLLEGE OF ART, Baltimore, MD
09.1990 - 1994.05
  • Thalheimer Scholarship Recipient

Skills

    Scrum Master

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Work Availability

monday
tuesday
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friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Staff Training - Trained senior claims staff and management (100+ employees) on new Claims Software (Guidewire)
  • Train and Mentor new Business Analysts

Additional Information

  • Senior Claims Law Associate (SCLA) Designation, 2010
  • Certified Tester, 2013
  • Lean Six Sigma Yellow Belt
  • Lean Six Sigma Green Belt (in progress)
  • Geico Corporate Quality Award: Umbrella Claims Modernization, Nominated
  • Time Magazine's Person of the Year 2006

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Helen ScorpioLead Business Analyst