Helen Stricklin
Topeka,KS
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
11
11
years of professional experience
Work History
Licensed Service Agent
Brian Green Allstate Agency
01.2013 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Collected premiums on or before effective date of coverage.
- Tracked progress of all outstanding insurance claims.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
Licensed Insurance Agent
Hector Aguirre Allstate Agency
06.2013 - 01.2015
- Calculated quotes and educated potential clients on insurance options.
- Provided coverage option information to assist clients in protecting assets.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
Bachelor of Science - Business Administration
Kaplan University
Davenport, IA12.2013
Certification - Medical Office Administration
Fortis College
Marietta, GA06.1995
High School Diploma -
Brunswick High School
Brunswick, GA06.1992
Skills
- Client Account Management
- Client Service
- Policy Management
- Organizational Skills
- Empathy and Compassion
- Customer Service
- Administrative Functions
Languages
Spanish
Full Professional
Timeline
Licensed Insurance Agent
Hector Aguirre Allstate Agency
06.2013 - 01.2015
Licensed Service Agent
Brian Green Allstate Agency
01.2013 - Current
Bachelor of Science - Business Administration
Kaplan University
Certification - Medical Office Administration
Fortis College
High School Diploma -
Brunswick High School