Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helen Tabora-Argueta

Uniondale,NY

Summary

Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Also an enthusiastic group leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any position.

Also dedicated, with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Arrow Exterminating
New York, NY
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Front and Back Desk Receptionist

South Nassau Physical Therapy
04.2021 - 02.2022
  • Routed incoming mail and messages to relevant personnel without delay.
  • Resolved customer problems and complaints.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Documented each patient case with updates in computer system.
  • Received and processed stock into inventory management system.
  • Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments and arranging files.
  • Maintained energy and enthusiasm in fast-paced environment.

SCOPE Education Services

Group Leader
10.2018 - 04.2021
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Kept all areas neat, clean and properly sanitized.
  • Identified warning signs of emotional and developmental problems in children.
  • Assisted children with homework assignments and special projects across different subjects.

Education

Associate Of Applied Science - Criminal Justice

Nassau Community College
Garden City, NY

High School Diploma -

Uniondale High School
Uniondale, NY
06.2019

Skills

  • Flexible & Adaptable
  • Multitasking abilities
  • Critical thinking
  • Organization
  • Verbal and written communication
  • Bilingual
  • Friendly and helpful
  • Excellent teamwork
  • Responsible
  • Strong work ethic
  • Dependable
  • Teamwork and Collaboration
  • Problem-Solving
  • Friendly, Positive Attitude

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Arrow Exterminating
03.2022 - Current

Front and Back Desk Receptionist

South Nassau Physical Therapy
04.2021 - 02.2022

SCOPE Education Services

Group Leader
10.2018 - 04.2021

Associate Of Applied Science - Criminal Justice

Nassau Community College

High School Diploma -

Uniondale High School
Helen Tabora-Argueta