Summary
Overview
Work History
Education
Skills
Timeline
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Helen Varela

Roswell,NM

Summary

An excellent verbal and non-verbal communication skilled person. Exceeds guest expectations by going the extra mile to accommodate, exhibiting professional and positive attitude. A hardworking guest advocate focused on completing work quickly to consistently exceed targets. A energetic and upbeat reliable team member.

Overview

7
7
years of professional experience

Work History

Manager

Cato Fashions
04.2023 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

Barista

Barista, Starbucks
09.2021 - Current
  • Enthusiastically engaged customers during busy periods to keep mood light and fun
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Memorized official and off-menu coffee and tea preparations
  • Followed health, safety and sanitation guidelines to pass state inspections.

Patient Service Representative

Covenant Health
06.2021 - 08.2021
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
  • Scheldue and confirmed patients appointments with patients and healthcare professionals
  • Ran credit card batches and balanced deposits on daily basis
  • Checked claims for errors, corrected issues and mailed out updated documents.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Front Desk Clerk

Farifield Inn & Suites
09.2019 - 06.2021
  • Resolved problems with rooms by contacting house keeping and maintenance to address issues
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Provided customer service and was involved in training new team members each month
  • Supervised daily operations of hotel front desk in absence of manager.

Lead Cashier

Target
08.2017 - 06.2019
  • Assisted with training new cashiers abd customer service team members to increase speed of onboarding
  • Processed payments for customers quickly and accurately to exceed productivity standards
  • Answered customer question, provided store information and directed customer to designated store areas
  • Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.

Education

High School Diploma - undefined

Goddard High School
Roswell, NM
05.2018

Skills

  • Company Guidelines
  • Judgment and Decision-Making
  • Client Satisfaction
  • High-Energy and Stamina
  • Team Player
  • Meeting Support
  • Adult AED and CPR
  • Microsoft Office

Timeline

Manager

Cato Fashions
04.2023 - Current

Barista

Barista, Starbucks
09.2021 - Current

Patient Service Representative

Covenant Health
06.2021 - 08.2021

Front Desk Clerk

Farifield Inn & Suites
09.2019 - 06.2021

Lead Cashier

Target
08.2017 - 06.2019

High School Diploma - undefined

Goddard High School

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Helen Varela