Helen Varela
Roswell,NM
Summary
An excellent verbal and non-verbal communication skilled person. Exceeds guest expectations by going the extra mile to
accommodate, exhibiting professional and positive attitude. A hardworking guest advocate focused on completing work
quickly to consistently exceed targets. A energetic and upbeat reliable team member.
Overview
7
7
years of professional experience
Work History
Manager
Cato Fashions
4511 N Main St, Roswell, NM 88201
04.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Barista
Barista, Starbucks
Roswell, NM
09.2021 - Current
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Helped management keep adequate supply on hand by notifying of shortages.
- Memorized official and off-menu coffee and tea preparations
- Followed health, safety and sanitation guidelines to pass state inspections.
Patient Service Representative
Covenant Health
Roswell, NM
06.2021 - 08.2021
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Scheldue and confirmed patients appointments with patients and healthcare professionals
- Ran credit card batches and balanced deposits on daily basis
- Checked claims for errors, corrected issues and mailed out updated documents.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Desk Clerk
Farifield Inn & Suites
09.2019 - 06.2021
- Resolved problems with rooms by contacting house keeping and maintenance to address issues
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Provided customer service and was involved in training new team members each month
- Supervised daily operations of hotel front desk in absence of manager.
Lead Cashier
Target
08.2017 - 06.2019
- Assisted with training new cashiers abd customer service team members to increase speed of onboarding
- Processed payments for customers quickly and accurately to exceed productivity standards
- Answered customer question, provided store information and directed customer to designated store areas
- Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
Education
High School Diploma - undefined
Goddard High School
Roswell, NM05.2018
Skills
- Company Guidelines
- Judgment and Decision-Making
- Client Satisfaction
- High-Energy and Stamina
- Team Player
- Meeting Support
- Adult AED and CPR
- Microsoft Office
Timeline
Manager
Cato Fashions
04.2023 - Current
Barista
Barista, Starbucks
09.2021 - Current
Patient Service Representative
Covenant Health
06.2021 - 08.2021
Front Desk Clerk
Farifield Inn & Suites
09.2019 - 06.2021
Lead Cashier
Target
08.2017 - 06.2019
High School Diploma - undefined
Goddard High School