Hi, I’m
HELEN WONDIMAGEGN
Las Vegas,Nevada
Summary
With more than 8 years of experience in hotel and casino operations, customer service, and computer systems, I am adept at communication, providing solutions, support, and teamwork. Moreover, my on-the-job experience has afforded me a well-rounded skill set, including first-rate interviewing skills. Seeking to build a long-term career and enhance my professional skills in a dynamic stable workplace. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
Work History
Paris HotelLas Vegas, Nevada
VIP Agent
09.2017 - Current
Job overview
- Managed registration process by handling guest check-ins and check-outs, asking for identification, and ensuring that provided credentials are accurate.
- Operated hotel switchboard by providing information, taking, and transferring calls.
- Managed accurate accounting of all rooms by entering data, referred guests to appropriate departments to resolve complaints, computed bills, and ran money reports.
Flamingo HotelLas Vegas
Caesars Rewards Representative
07.2016 - 09.2017
Job overview
- Exceeded or met daily guest sign-up goals by registering about 15 guests per day by communicating the benefits of a customer loyalty program and providing players with compelling reasons to play.
- Built rapport with customers by using customized sales approaches for everyone, meeting or exceeding visa card sales targets by approximately 98% every month.
Infosys LimitedPhoenix, Arizona
Tech Support Associate
02.2015 - 07.2016
Job overview
- Supported technical team in deployment to ensure a smooth go-live of new processes, products, or systems.
- Participated in designing and detailing processes related to software development life cycle.
- Provided production support by monitoring applications, batch jobs, servers, network devices, databases, and operating systems, and raised and acknowledged tickets.
Education
College of Southern NevadaLas Vegas, NV
Bachelor of Arts from Project Management
05.2023
College of Southern NevadaLas Vegas, NV
Associates of General Studies Degree
01.2018
Skills
- Microsoft Excels, Microsoft words, Internet, CMS, and LMS
- Customer service/ Communication skills
- Information documentation/ Data Entry
- Problem-solving skills/ Internet savvy
Timeline
VIP Agent
Paris Hotel
09.2017 - Current
Caesars Rewards Representative
Flamingo Hotel
07.2016 - 09.2017
Tech Support Associate
Infosys Limited
02.2015 - 07.2016
College of Southern Nevada
Bachelor of Arts from Project Management
College of Southern Nevada
Associates of General Studies Degree
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