Helen Ye
Easley,SC
Summary
Detail-oriented and customer-focused individual with experience in fast-paced environments. Skilled in handling transactions accurately, supporting customer needs, and maintaining a calm, professional presence. Proficient in Microsoft Office and POS systems. Fluent in English and Mandarin Chinese. Brings clear communication, strong service skills, and the ability to build trust with customers.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Front of House Employee
Poke Bros
, SC
08.2018 - Current
- Performed cash handling and end‑of‑day reconciliations, ensuring financial records were accurate and aligned with daily activities.
- Oversaw payment processing by tracking and organizing transactions to maintain timely and accurate financial records
- Utilized financial systems to process payments, reconcile discrepancies, and support accurate reporting.
- Effectively managed multiple priorities in a fast‑paced environment, completing tasks with accuracy and attention to detail.
- Trained new employees on operational procedures and customer service standards.
- Transferred to Chicago Poke Bros locations in May 2025 and continued performing the same responsibilities.
Front of House Staff Member
Panda Express
09.2024 - 11.2024
- Enhanced customer satisfaction through tailored recommendations and clear insights into menu options and ingredients.
- Skillfully resolved customer concerns promptly, maintaining professionalism and composure in high‑pressure situations.
- Coordinated with team members to facilitate smooth operations during peak hours.
- Processed transactions accurately while maintaining detailed records of sales and payments.
Education
Bachelor of Science - Accounting And Finance
Southern New Hampshire University
Manchester, NH 05.2022 - 01.2025
Skills
- Cash Handling & Payment Processing
- Reconciliation & Basic Balancing
- Expense Tracking
- Microsoft Office (Excel, Word, Outlook)
- Customer Service
- Problem-Solving
- Attention to Detail
- Analytical Thinking & Adaptability
Languages
- Fluent in English
- Fluent in Mandarin Chinese
Timeline
Front of House Staff Member
Panda Express
09.2024 - 11.2024
Bachelor of Science - Accounting And Finance
Southern New Hampshire University
05.2022 - 01.2025
Front of House Employee
Poke Bros
08.2018 - Current