Helen You
Bronx
Summary
Experienced hospitality professional prepared for restaurant ownership and management. Proven ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in operations, customer service, and financial management. Known for reliability, strong leadership, and results-driven approach.
Overview
15
15
years of professional experience
Work History
Sales Agent
New York Life Insurance Co
05.2024 - 06.2025
- Collaborated with team members to streamline application processes and enhance efficiency
- Responded promptly to inquiries, providing accurate information on policies and claims
- Educated prospective clients on available plans through presentations and one-on-one meetings
- Maintained detailed records of client interactions using CRM software
Owner/Operator Manager
Dumpling Galaxy Restaurant
08.2014 - 12.2022
- Managed daily operations, ensuring efficient service and high food quality standards.
- Developed and implemented staff training programs to enhance service delivery.
- Oversaw inventory management, optimizing stock levels to reduce waste.
- Established vendor relationships, negotiating contracts for cost-effective sourcing of ingredients.
- Managed day-to-day business operations.
Owner/Operator Manager
Tian Jin Dumpling House
10.2010 - 12.2022
- Streamlined kitchen workflows, improving meal preparation times and customer satisfaction.
- Analyzed customer feedback to identify trends and enhance menu offerings.
- Maintained compliance with health regulations, ensuring a safe dining environment for patrons.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Managed daily operations, ensuring efficient service and high food quality standards.
- Developed and implemented staff training programs to enhance service delivery.
- Established vendor relationships, negotiating contracts for cost-effective sourcing of ingredients.
Education
BBA -
Baruch College
New York (City), NYSkills
- Small business management
- Team leadership
- Collaborative teamwork
- Regulatory health compliance
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Agent
New York Life Insurance Co
05.2024 - 06.2025
Owner/Operator Manager
Dumpling Galaxy Restaurant
08.2014 - 12.2022
Owner/Operator Manager
Tian Jin Dumpling House
10.2010 - 12.2022
BBA -
Baruch College