Helena Effun
Clifton Heights,PA
Overview
4
4
years of professional experience
Work History
Airport Customer Service Agent
Philadelphia Airport
Philadelphia, PA
10.2022 - 11.2023
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Processed reservations and issued travel and hotel vouchers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Built and maintained productive relationships with employees.
- Managed communication between airline personnel and customers in a professional manner.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Resolved conflicts between passengers using effective interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Responded quickly to emergency situations by following appropriate protocols.
Caregiver
Angel Companions
Devon, PA
06.2021 - 09.2022
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Maintained detailed records of services performed on clients.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Recorded client status progress and challenges in logbooks and reports.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted clients with maintaining good personal hygiene.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Caregiver
Blue Flower
Upper Darby, PA
07.2019 - 05.2021
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Maintained detailed records of services performed on clients.
- Recorded client status progress and challenges in logbooks and reports.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted clients with maintaining good personal hygiene.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted with meal planning to meet nutritional plans.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Education
Cosmetology - Cosmetology
Queen Beauty School
Philadelphia, PA11-2025
High School Diploma -
William Penn High School
Philadelphia, PA05-2019
Skills
- Meal Preparation
- Behavioral Management
- Mobility Assistance
- Progress Documentation
- Incident Reporting
- Basic Housekeeping
- Daily Living Assistance
- Multitasking and Organization
- First Aid and Safety
- Patient Assessments
Timeline
Airport Customer Service Agent
Philadelphia Airport
10.2022 - 11.2023
Caregiver
Angel Companions
06.2021 - 09.2022
Caregiver
Blue Flower
07.2019 - 05.2021
Cosmetology - Cosmetology
Queen Beauty School
High School Diploma -
William Penn High School
Similar Profiles
Justin HudsonJustin Hudson
Mechanical Service Technician at Philadelphia AirportMechanical Service Technician at Philadelphia Airport
Andria HuttonAndria Hutton
Custodial Worker at Philadelphia AirportCustodial Worker at Philadelphia Airport
Abdoul DraboAbdoul Drabo
Ramp Agent at Philadelphia AirportRamp Agent at Philadelphia Airport
Derek BrunettoDerek Brunetto
<ul> <li>Skilled bricklayer; laid 6” and 8” 40’ block foundation; laid precast stone pavers on a historical church; laid stone pavers for a 60’ sidewalk; built scaffold for heights above 7’; removed swing stage from the 30th floor roof.</li> <li>Mixed mortar and prepared materials for efficient bricklaying.</li> <li>Maintained tools and equipment for optimal performance on job sites.</li> <li>Followed safety protocols to minimize risks during construction activities.</li> <li>Applied waterproofing materials to exterior surfaces of structures.</li> <li>Laid bricks in various patterns according to specifications.</li> </ul> at Phoenix Contractors<ul> <li>Skilled bricklayer; laid 6” and 8” 40’ block foundation; laid precast stone pavers on a historical church; laid stone pavers for a 60’ sidewalk; built scaffold for heights above 7’; removed swing stage from the 30th floor roof.</li> <li>Mixed mortar and prepared materials for efficient bricklaying.</li> <li>Maintained tools and equipment for optimal performance on job sites.</li> <li>Followed safety protocols to minimize risks during construction activities.</li> <li>Applied waterproofing materials to exterior surfaces of structures.</li> <li>Laid bricks in various patterns according to specifications.</li> </ul> at Phoenix Contractors
Joseph RibaudoJoseph Ribaudo
Construction Project Manager at Susquehanna International Group LLCConstruction Project Manager at Susquehanna International Group LLC