Helena Effun
Clifton Heights,PA
Overview
4
4
years of professional experience
Work History
Airport Customer Service Agent
Philadelphia Airport
Philadelphia, PA
10.2022 - 11.2023
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Processed reservations and issued travel and hotel vouchers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Built and maintained productive relationships with employees.
- Managed communication between airline personnel and customers in a professional manner.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Resolved conflicts between passengers using effective interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Responded quickly to emergency situations by following appropriate protocols.
Caregiver
Angel Companions
Devon, PA
06.2021 - 09.2022
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Maintained detailed records of services performed on clients.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Recorded client status progress and challenges in logbooks and reports.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted clients with maintaining good personal hygiene.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Caregiver
Blue Flower
Upper Darby, PA
07.2019 - 05.2021
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Maintained detailed records of services performed on clients.
- Recorded client status progress and challenges in logbooks and reports.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted clients with maintaining good personal hygiene.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted with meal planning to meet nutritional plans.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Education
Cosmetology - Cosmetology
Queen Beauty School
Philadelphia, PA11-2025
High School Diploma -
William Penn High School
Philadelphia, PA05-2019
Skills
- Meal Preparation
- Behavioral Management
- Mobility Assistance
- Progress Documentation
- Incident Reporting
- Basic Housekeeping
- Daily Living Assistance
- Multitasking and Organization
- First Aid and Safety
- Patient Assessments
Timeline
Airport Customer Service Agent
Philadelphia Airport
10.2022 - 11.2023
Caregiver
Angel Companions
06.2021 - 09.2022
Caregiver
Blue Flower
07.2019 - 05.2021
Cosmetology - Cosmetology
Queen Beauty School
High School Diploma -
William Penn High School