Helena Gonzalez-Ortega
EAGLEPASS,TX
Summary
Retail professional with exceptional customer service and optimizing store operations.
Expertise in POS systems, inventory management, and visual merchandising, complemented by hands-on experience in custom installations and project management.
Proficient in interpreting blueprints, measuring materials, and utilizing construction tools to design functional spaces that enhance customer experiences.
Eager to leverage diverse skills in a new field that fosters innovation and drives impactful results.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Substitute Teacher, K-12
Eagle Pass Independent School District
2026.03 - Current
- Delivered engaging lessons across various subjects for K-12 students.
- Provided support during assessments and monitored student progress effectively.
Associate
Vaquero Hats USA
2024.11 - Current
- Assisted in daily operations and customer service at Vaquero Hats USA.
- Managed inventory and organized merchandise displays effectively.
- Processed customer orders using point-of-sale systems accurately.
- Provided product knowledge to customers, guiding their purchasing decisions.
Bank Teller
IBC Bank
2024.07 - 2024.11
- Operated banking software to process deposits, withdrawals, and transfers.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained cash drawer integrity and balanced daily transactions.
Sales Associate
Academy Sports and Outdoors
2023.08 - 2023.10
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Operated point-of-sale system for customer transactions.
Education
Associate of Science - Interior Design
Southwest Texas Junior College
Eagle Pass, TX2026-12
Associate of Science - Construction Project Management
Southwest Texas Junior College
Uvalde, TX2026-05
High School Diploma -
Eagle Pass High School
EAGLEPASS, TX2023-05
Skills
- Project execution
- Space planning and design
- Product display optimization
- Customer service
- Responsive to change
Certification
- SWTJC Applied Science Construction and Carpentry
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Substitute Teacher, K-12
Eagle Pass Independent School District
2026.03 - Current
Associate
Vaquero Hats USA
2024.11 - Current
Bank Teller
IBC Bank
2024.07 - 2024.11
Sales Associate
Academy Sports and Outdoors
2023.08 - 2023.10
Associate of Science - Interior Design
Southwest Texas Junior College
Associate of Science - Construction Project Management
Southwest Texas Junior College
High School Diploma -
Eagle Pass High School
Education and Training
SWTJC Construction and Carpentrey Certification
High School Diploma