Helena Gonzalez-Ortega
EAGLEPASS,TX
Summary
Retail professional with exceptional customer service and optimizing store operations.
Expertise in POS systems, inventory management, and visual merchandising, complemented by hands-on experience in custom installations and project management.
Proficient in interpreting blueprints, measuring materials, and utilizing construction tools to design functional spaces that enhance customer experiences.
Eager to leverage diverse skills in a new field that fosters innovation and drives impactful results.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Substitute Teacher, K-12
Eagle Pass Independent School District
EAGLEPASS, TX
03.2026 - Current
- Delivered engaging lessons across various subjects for K-12 students.
- Provided support during assessments and monitored student progress effectively.
Associate
Vaquero Hats USA
EAGLEPASS, TX
11.2024 - Current
- Assisted in daily operations and customer service at Vaquero Hats USA.
- Managed inventory and organized merchandise displays effectively.
- Processed customer orders using point-of-sale systems accurately.
- Provided product knowledge to customers, guiding their purchasing decisions.
Bank Teller
IBC Bank
EAGLEPASS, TX
07.2024 - 11.2024
- Operated banking software to process deposits, withdrawals, and transfers.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained cash drawer integrity and balanced daily transactions.
Sales Associate
Academy Sports and Outdoors
EAGLEPASS, TX
08.2023 - 10.2023
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Operated point-of-sale system for customer transactions.
Education
Associate of Science - Interior Design
Southwest Texas Junior College
Eagle Pass, TX12-2026
Associate of Science - Construction Project Management
Southwest Texas Junior College
Uvalde, TX05-2026
High School Diploma -
Eagle Pass High School
EAGLEPASS, TX05-2023
Skills
- Project execution
- Space planning and design
- Product display optimization
- Customer service
- Responsive to change
Certification
- SWTJC Applied Science Construction and Carpentry
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Substitute Teacher, K-12
Eagle Pass Independent School District
03.2026 - Current
Associate
Vaquero Hats USA
11.2024 - Current
Bank Teller
IBC Bank
07.2024 - 11.2024
Sales Associate
Academy Sports and Outdoors
08.2023 - 10.2023
Associate of Science - Interior Design
Southwest Texas Junior College
Associate of Science - Construction Project Management
Southwest Texas Junior College
High School Diploma -
Eagle Pass High School
Education and Training
SWTJC Construction and Carpentrey Certification
High School Diploma