Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Helena Hall

Fenton,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience

Work History

Assistant Store Manager

Carters Oshkosh
Fenton, Missouri
06.2025 - Current
  • Managed inventory levels and organized stockroom efficiently.
  • Trained new associates on company policies and procedures.
  • Assisted in daily store operations and customer service activities.
  • Coordinated visual merchandising to enhance product displays.
  • Supported sales initiatives through effective team collaboration.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Part time sales manager

Carters Oshkosh
Fenton, Missouri
06.2024 - 06.2025
  • Assisted customers with inquiries and provided tailored solutions to their needs.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Resolved customer complaints regarding sales and service.
  • Trained new sales staff on product knowledge and customer service techniques.

Sales Associate

Carters Oshkosh
Fenton, Missouri
04.2023 - 06.2024
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed transactions using a point-of-sale system.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Handled customer complaints in a professional manner.

Middle School Social Studies Teacher

Rockwood School District
Fenton, Missouri
08.1999 - 06.2024
  • Provided individualized instruction to struggling students using a variety of strategies and resources.
  • Developed and implemented engaging social studies curriculum for middle school students.
  • Maintained accurate records of student progress through grading assignments and providing feedback on their work.
  • Created lesson plans, assessments, and other materials to support student learning in social studies.
  • Participated in parent-teacher conferences to discuss student performance, behavior, and academic goals.
  • Attended professional development workshops to stay up-to-date on best practices for teaching middle school aged students.
  • Enforced rules of conduct in the classroom while also promoting respect for diversity among classmates.
  • Incorporated technology into lessons in order to engage students with 21st century tools for learning about history and other aspects of the social sciences.

Education

Master of Science - Education

Lindenwood University
Saint Charles, MO
05-2001

Bachelor of Science - Education

University of Missouri, St. Louis
St Louis, MO
05-1999

Skills

  • Team collaboration
  • Visual merchandising
  • Relationship building
  • Customer service
  • Inventory management
  • Employee mentoring
  • Customer experience
  • Cash handling
  • Complaint resolution

Affiliations

  • Avid traveler and seashell collector.
  • Occasional crafter.

References

References available upon request.

Timeline

Assistant Store Manager

Carters Oshkosh
06.2025 - Current

Part time sales manager

Carters Oshkosh
06.2024 - 06.2025

Sales Associate

Carters Oshkosh
04.2023 - 06.2024

Middle School Social Studies Teacher

Rockwood School District
08.1999 - 06.2024

Master of Science - Education

Lindenwood University

Bachelor of Science - Education

University of Missouri, St. Louis

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