Melanie Leahy
West Chester
Summary
Dynamic customer service professional with strong interpersonal skills and a proven
record of delivering exceptional experiences in high-pressure, fast-paced
environments. Adept in conflict resolution, problem-solving, and fostering positive
relationships. Experienced in creating safe and welcoming environments for diverse
groups, with adaptability and professionalism to thrive in multicultural settings.
Recognized for reliability, attention to detail, and commitment to exceeding
expectations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Store Manager
GUESS Factory
Cincinnati
08.2025 - Current
- Lead daily store operations, including sales performance, visual merchandising, and team supervision to drive revenue and meet company KPIs
- Train, coach, and motivate associates to deliver exceptional customer service and achieve individual and store sales goals
- Manage inventory control, loss prevention, and operational procedures to ensure compliance with company standards and maximize profitability
Fragrance Specialist
Dillard's
West Chester
07.2023 - 07.2025
- Delivered personalized customer service, guiding guests to discoverfragrances suited to their preferences.• Implemented suggestive selling techniques to drive revenue and exceed salesgoals.• Maintained a pristine and visually appealing display environment to enhancecustomer experience.• Collaborated with team members to uphold service standards and operational
Assistant Store Manager
Pacsun
Cincinnati
07.2022 - 07.2023
- Led store operations in a high-volume retail setting, fostering a culture ofservice excellence.• Trained, coached, and motivated team members to meet performance andcustomer experience goals.• Resolved customer concerns quickly and effectively, ensuring satisfaction andloyalty.• Ensured compliance with safety protocols and company policies to maintainoperational integrity.
Education
Bachelor of Science - Apparel Design And Merchandising
Eastern Kentucky University
Richmond, KY 08.2016 - 08.2020
Skills
- Sales performance
- Visual merchandising
- Inventory management
- Team Collaboration
- Customer Service Excellence
- Emergency Response Awareness
- Conflict Resolution
- Team Collaboration
- Upselling & Sales
- Cultural Adaptability
- Time Management
- Professional Communication
- Problem Solving
Timeline
Assistant Store Manager
GUESS Factory
08.2025 - Current
Fragrance Specialist
Dillard's
07.2023 - 07.2025
Assistant Store Manager
Pacsun
07.2022 - 07.2023
Bachelor of Science - Apparel Design And Merchandising
Eastern Kentucky University
08.2016 - 08.2020