Helena Jones
East Canton,OH
Summary
Experienced Customer Service Representative with 47 years in order processing and inventory management. Focused on enhancing customer satisfaction and loyalty through effective communication and relationship-building. Skilled in multitasking and time management, with a strong record of resolving issues efficiently and maintaining accurate records to support repeat business.
Overview
47
47
years of professional experience
Work History
Customer Service Representative
Resco Products
Pittsburgh, Pa
04.1979 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Addressed customer concerns with effective solutions, enhancing overall satisfaction.
- Achieved high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Supported customers with product questions and order entry.
- Processed returns and exchanges per company policy.
- Maintained accurate records of customer interactions and transactions.
- Monitored and tracked orders to ensure timely delivery, improving customer experience.
- Trained new staff on customer service protocols and systems.
- Monitored inventory levels to ensure product availability for customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Howland High School
Warren, Ohio06-1978
Skills
- Customer relationship management
- Order processing
- Order fulfillment
- Sales support
- Inventory monitoring
- Customer data management
- Microsoft Office
- Microsoft Outlook
- Scheduling
- Time management
- Multitasking and organization
- Paperwork processing
- Effective communication
Timeline
Customer Service Representative
Resco Products
04.1979 - Current
High School Diploma -
Howland High School