Helena Kotchetov
Toledo
Summary
Dynamic and detail-oriented individual with a proven track record through education at the University of Toledo and Toledo Early College; excelling in organizational time management and building relationships with team members and the public. Adept at research and spoken presentation, I thrive under pressure while ensuring satisfactory work through in depth understanding and synthesis of materials. Strong multitasking abilities and proficient writing skills drive my success in professional environments.
Overview
3
3
years of professional experience
Work History
Server
Culinary Maverick
08.2024 - Current
- Provided exceptional customer service to ensure positive dining experiences and effectively resolved conflict when it arose.
- Assisted in maintaining cleanliness and organization of dining areas.
- Learned menu items to effectively communicate features and pairings to guests.
- Supported team members during busy shifts by facilitating efficient order delivery and problem solving when necessary.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Associate
Pacific Sunwear
11.2022 - 09.2024
- Improved customer experience through personalized service including sizing and product recommendations.
- Maintained inventory accuracy by conducting regular stock checks and organization on the floor and throughout the back of the store.
- Collaborated with team members to execute and switch promotional events effectively.
- Proficiently handled customer complaints and resolved issues on the sales floor dealing with sales, returns, and promotional confusion or errors.
Store Manager
The Mindful Table
02.2023 - 08.2024
- Implemented efficient inventory management systems and updated stock throughout the day.
- Assisted in baking and decorative tasks of products; created social media posts for promotions and daily specials.
- Kept a well-organized and visually attractive shop whilst maintaining health code regulations.
- Trained new hires to enhance service quality and perform tasks to the best of their abilities.
- Analyzed customer feedback to identify areas for menu improvement and innovation; thoughtfully included allergy-friendly options.
Education
Bachelor of Science - Criminal Justice
University of Toledo
Toledo, OH12-2025
High School Diploma -
Toledo Early College
Toledo, OH05-2024
Skills
- Attention to detail
- Teamwork and collaboration
- Research and review of materials
- Building trust and relationships with team members and group
- Adaptability
- Work well under pressure and with deadlines
- Proficient writing skills
Timeline
Server
Culinary Maverick
08.2024 - Current
Store Manager
The Mindful Table
02.2023 - 08.2024
Sales Associate
Pacific Sunwear
11.2022 - 09.2024
Bachelor of Science - Criminal Justice
University of Toledo
High School Diploma -
Toledo Early College
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