HELENA LOPEZ
Chicago,IL
Summary
Experienced professional in the food and beverage industry with a proven record of optimizing operations and delivering exceptional guest satisfaction. Recognized for strong leadership skills and fostering collaborative teamwork, while adeptly adapting to evolving needs and priorities. Expertise includes staff training, inventory management, and ensuring adherence to health and safety regulations. Highly regarded for reliability and consistently achieving outstanding results in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Lowe's Hotel
04.2021 - 11.2024
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- In charge of five outlets including two restaurant, lobby bar, coffee shop, room service
- Private banquet events 100 plus guest
- Supervised and effectively trained 50 plus employees to decrease process lags and boost productivity.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inventory management, maintaining optimal stock levels while minimizing waste and spoilage costs.
Assistant Manager
Wendy's
10.2020 - 10.2021
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Barista
Starbucks Lowe's Hotel
09.2019 - 05.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Responsible for taking orders for customers as well having morning orders ready for hotel staff and permanent residents
- Supervisor of the day when management was not there
- Assisted in ordering supplies, unloading and restocking and monthly inventory
Barista
Starbucks InterContinental Hotel
08.2015 - 09.2019
- Company Overview: InterContinental Chicago Magnificent Mile
- Greeting customers at door and making them feel welcomed
- Responsible for taking orders and making them per request/customization
- Ensure cleanliness of work area per Starbucks and hotel policies
- Responsible for opening store and closing store procedures with regards to time management
- Help maintain reputation as one top ranking Starbucks in the country
- InterContinental Chicago Magnificent Mile
Assistant Manager
Garrett Popcorn Shops
07.2010 - 07.2015
- Fulfilled all management responsibilities in absence of manager
- Quality control to ensure only top quality product was sold
- In charge of ordering supplies daily and working with suppliers to make sure all materials were delivered correctly
- Managed the store stock levels and made key decisions about the stock level to ensure efficiency
- Handled scheduling and payroll of 20+ employees
- Responsible for hiring and training new employees and lowering the turnover rate
- Conduct daily inspections of shop, which included equipment and employee procedures to make sure all Garrett rules and regulations were being followed
- Ensured the quality, customer service, and health and safety standards were upheld
- Analyze and interpreted sales figures and trends to forecast and plan accordingly
- Ensured the banking at stores was managed efficiently and any issues were dealt with immediately which included deposits, etc
Education
High School -
William H. Wells Community Academy High School
08.2009
Skills
- Microsoft Office
- POS system
- Teamwork
- Menu development
- Catering coordination
- Fine-dining expertise
- Table service
- Bar management
Management experience
- Menu pricing
- Inventory management
- Team leadership
- Ordering supplies
- Staff leadership
- Customer service
- NetSuite office client
- Aloha Configuration
- Aloha Enterprise
Certification
- ServSafe Food Manager Certification
- BASSET Certification
Timeline
Food and Beverage Supervisor
Lowe's Hotel
04.2021 - 11.2024
Assistant Manager
Wendy's
10.2020 - 10.2021
Barista
Starbucks Lowe's Hotel
09.2019 - 05.2020
Barista
Starbucks InterContinental Hotel
08.2015 - 09.2019
Assistant Manager
Garrett Popcorn Shops
07.2010 - 07.2015
High School -
William H. Wells Community Academy High School
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