Helena Lucky
San Francisco,CA
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
19
19
years of professional experience
Work History
Drug Testing Technician
No Drugs Inc.
San Fran, CA
07.2023 - Current
- Perform urine, oral fluid, hair, and breath collection samples
- Followed laboratory guidelines for handling biological specimens.
- Obtained serum or viral swab samples for analysis.
Delivery Driver
Amazon Flex
Richmond, CA
04.2020 - 03.2023
- Loaded and unloaded vehicle, delivered packages to customers
- Utilized street maps to plan and determine most efficient routes.
- Handled merchandise in accordance with product handling standards.
Dispatcher
SkySorce Solutions Solutions
Redwood City, CA
03.2017 - 04.2020
- Directed dispatching, routing and tracking of fleet vehicles
- Answered customer requests with information about product availability, shipping information and status updates.
- Scheduled loads according to priority and available equipment.
- Managed daily delivery and work schedules to maximize coverage.
Customer Service Representative
Amazon
San Francisco, CA
01.2015 - 03.2017
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered inbound calls, chats and emails to facilitate customer service.
Construction Laborer
Local 67
San Francisco, CA
05.2005 - 11.2014
- Worked in warehouse environment
- Participated in company training sessions to improve skills and boost process knowledge.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Education
High School Diploma -
Philip And Sala Burton H.S
San Francisco, CA06-2003
Bachelor of Science - General Studies
City College of San Francisco
San Francisco, CAMedical Assistant, EkG, Phlebotomy -
Bay Area Medical Academy
San Francisco, CASkills
- DISPATCH COORDINATION
- INFORMATION INTAKE
- DATA ENTRY
- CALL MANAGEMENT
- DOT/NON DOT DRUG & ALCOHOL TESTING CERTIFIED
- BLS for Healthcare Providers
- CPR & AED (Exp 04/2026)
Timeline
Drug Testing Technician
No Drugs Inc.
07.2023 - Current
Delivery Driver
Amazon Flex
04.2020 - 03.2023
Dispatcher
SkySorce Solutions Solutions
03.2017 - 04.2020
Customer Service Representative
Amazon
01.2015 - 03.2017
Construction Laborer
Local 67
05.2005 - 11.2014
High School Diploma -
Philip And Sala Burton H.S
Bachelor of Science - General Studies
City College of San Francisco
Medical Assistant, EkG, Phlebotomy -
Bay Area Medical Academy
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