Helena Mafuene
Quakertown,PA
Summary
Motivated and responsible student with strong communication, organization, and teamwork skills. Experienced in volunteering in healthcare and community service environments, with a focus on supporting others and maintaining a positive atmosphere. Multilingual in French, English, and Lingala, with ongoing study in Spanish. Quick learner with a strong work ethic, seeking an opportunity to gain experience and contribute to a team.
Overview
2
2
years of professional experience
Work History
Meal Service Volunteer
Emmanuel Lutheran Church - Souderton
Souderton, PA
01.2024 - 02.2026
- Prepared and packaged meals for community members in a fast-paced environment
- Assisted with distribution of meals and communicated with guests in a friendly and respectful manner
- Restocked supplies and maintained an organized workspace
- Collaborated with team members to ensure efficient service
Patient Advocate
St Lukes Hospital
Quakertown, PA
01.2026 - Current
- Assisted patients as a volunteer advocate. Built relationships with patients to identify needs and provide support. Improved communication and empathy skills to enhance patient interactions.
- Collaborated with medical staff to address patient inquiries and concerns
- Facilitated communication between patients and healthcare providers for optimal care coordination
- Gave resources available to patients, enhancing access to community support services
- Participated in training sessions to improve advocacy skills and patient engagement strategies
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
Education
High School Diploma -
Quakertown Community High School
Quakertown, PA06-2030
No Degree -
Richard E. Strayer Middle School
Quakertown06-2026
Skills
- Patient rights
- Proactive problem-solving
- Organized nature
- Resource utilization
- Empathy
- Cross-cultural sensitivity
- Positive attitude
- Teamwork and collaboration
- Customer service
- Organized and efficient
- Time management
- Attention to detail
Languages
Spanish
Elementary
French
Professional Working
English
Native or Bilingual
Lingala
Native or Bilingual
Timeline
Patient Advocate
St Lukes Hospital
01.2026 - Current
Meal Service Volunteer
Emmanuel Lutheran Church - Souderton
01.2024 - 02.2026
High School Diploma -
Quakertown Community High School
No Degree -
Richard E. Strayer Middle School