Helena Oest
Flint,MI
Summary
Diligent phlebotomist with a solid foundation in phlebotomy techniques and patient care. Successfully completed rigorous training and demonstrated proficiency in venipuncture and specimen handling. Demonstrated excellent attention to detail and communication skills in clinical settings.
Caregiver with experience in providing compassionate and effective support to individuals in need. Known for strong collaborative skills and adaptability, ensuring smooth team operations and consistent results. Expertise in personal care, medication administration, and emotional support, combined with reliable and flexible approach to ever-changing demands. Focused on creating positive impact and enhancing quality of life for those served.
Seasoned individual with a demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Prism Project
Michigan
02.2024 - Current
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Monitored and assisted residents through individual service plans.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
Enhanced Shift Leader
Cracker Barrel Old Country Store
Brighton, MI, USA
06.2021 - 04.2023
- Skilled in using various software applications and programs including Microsoft Office
- Trained in every position to enhance own job skills and knowledge
- Worked endless hours to take care of my coworkers and staff
- Organizing and maintaining staffs scheduling, paperwork, and personal files
Server
Cracker Barrel Old Country Store
Brighton, MI, USA
09.2017 - 04.2023
- Greeted and accommodated guests
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Prepared and served food and beverages to customers
- Kept pristine uniform, following every guideline obligated
Server
Olive Garden
Flint, MI, USA
04.2023 - 02.2024
- Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Prepared and served food and beverages to guests
- Fixed any issues the guests needed resolved
- Protects establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies
- Maintains dining ambiance with an enthusiastic attitude
Education
Bachelors - Social Work
Walden University
Minneapolis, MNHigh School Diploma -
Holly High School
Holly, MI06.2018
Skills
- Communications protocols
- Hospitality service expertise
- Adaptable and flexible
- Warm and friendly
- Natural Leadership
- Conflict and Complaint Resolution
- Guest Relations Management
- Food Sales and Promotion
- Performance Improvement
- Ability to Lift 50 Pounds
- Cool Under Pressure
- First aid and safety
- Client documentation
- Behavior redirection
- Professional boundaries
- Transportation
- ADL support
- First-aid and CPR
- Venipuncture
- Order of draw
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- Patient confidentiality
- Capillary puncture
Certification
Phlebotomy
AED/CPR
CPI
TBRI
Timeline
Direct Care Worker
Prism Project
02.2024 - Current
Server
Olive Garden
04.2023 - 02.2024
Enhanced Shift Leader
Cracker Barrel Old Country Store
06.2021 - 04.2023
Server
Cracker Barrel Old Country Store
09.2017 - 04.2023
High School Diploma -
Holly High School
Bachelors - Social Work
Walden University