Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Helena Rostock

Pittston,PA

Summary

Dynamic Customer Support Specialist with a proven track record at Kalahari Resorts Poconos, excelling in customer service and office administration. Skilled in Microsoft Office and adept at enhancing operational efficiency through meticulous attention to detail and strong problem-solving abilities. Committed to fostering positive client relations and streamlining processes for improved productivity.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Giant Floor & Wall Covering
01.2025 - 09.2025
  • Coordinated daily office operations to enhance efficiency and support team objectives.
  • Managed scheduling for meetings, ensuring timely communication and resource availability.
  • Assisted in maintaining accurate records of inventory and supplies for seamless workflow.
  • Processed customer inquiries, providing prompt assistance and fostering positive relationships.
  • Implemented filing systems that improved document retrieval time and organization efficiency.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Handled payroll for all employees and installers.

Waitress

Eves on Adams
06.2024 - 03.2025
  • Provided excellent customer service by promptly taking orders and addressing inquiries.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Assisted in training new team members on menu items and service protocols.
  • Adapted quickly to fast-paced environment, ensuring efficient table turnover rates.
  • Resolved customer complaints professionally, fostering positive dining experiences.
  • Used cash registers and credit card machines to cash out customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.

Retail Sales Associate

Target
07.2023 - 09.2023
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout process.
  • Maintained store presentation by organizing merchandise displays and restocking shelves effectively.
  • Collaborated with team members to achieve daily sales goals and optimize customer service strategies.
  • Conducted inventory counts regularly to ensure stock levels met demand and minimize discrepancies.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.

Cashier/Customer Service Representative

Gerritys Supermarkets
09.2020 - 04.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Trained new cashiers on operational policies and customer service standards.
  • Resolved customer complaints professionally, enhancing satisfaction and retention.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Handled the lottery counter, ensuring customers received accurate winnings and tickets.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Front Desk Agent/PBX Operator

Kalahari Resorts Poconos
07.2022 - 02.2023
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Coordinated room assignments and maintained accurate reservation records using property management systems.
  • Assisted in training new front desk staff on policies, procedures, and best practices for guest services.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.

Education

High School Diploma -

Pittston Area High School
Pittston, PA

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word, Excel, and Outlook
  • Time management
  • File organization
  • Customer and client relations
  • Customer relations
  • Critical thinking
  • Strong problem solver
  • Meticulous attention to detail

Timeline

Administrative Assistant

Giant Floor & Wall Covering
01.2025 - 09.2025

Waitress

Eves on Adams
06.2024 - 03.2025

Retail Sales Associate

Target
07.2023 - 09.2023

Front Desk Agent/PBX Operator

Kalahari Resorts Poconos
07.2022 - 02.2023

Cashier/Customer Service Representative

Gerritys Supermarkets
09.2020 - 04.2023

High School Diploma -

Pittston Area High School

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Helena Rostock