Helena Webster
Ypsilanti,MI
Overview
3
3
years of professional experience
Work History
Key Holder
TJX Companies
Ann Arbor, Michigan
09.2021 - 05.2024
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Tracked stock movement to ensure availability of merchandise for customers.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Assisted customers with product selection and resolving complaints.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Assisted in general housekeeping to maintain store image.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed and supervised staff performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Used Point of Sale register system to complete transactions.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Mentored newly hired staff in upselling techniques to improve sales.
Education
Some College (No Degree) - Law (Pre-Law)
Externato Maria Isabel Do Carmo
Acores PortugalSkills
- Staff Oversight
- Customer Service Management
- Sales proficiency
- Employee Scheduling
Timeline
Key Holder
TJX Companies
09.2021 - 05.2024
Some College (No Degree) - Law (Pre-Law)
Externato Maria Isabel Do Carmo