Hi, I’m
Helena Yazzie
phoenix,AZ
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Work Preference
Summary
Dynamic and results-driven professional with a proven track record at Goulding Lodge, excelling in customer service and team leadership. Recognized for enhancing customer loyalty through effective problem-solving and empathy. Skilled in cash handling and training, consistently maintaining high service levels while adapting to fast-paced environments.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Motivated Cashier Team Lead with 8 years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.
Overview
4
years of professional experience
Work History
Goulding Lodge
Cashier Team Lead
02.2021 - 12.2022
Job overview
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
- Processed both cash and card purchases and returns.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
RGJ Inc. Dba Goulding Lodge
Customer Service Representative
01.2019 - 10.2020
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Moument Valley High School Kayenta, AZ
High School Diploma
05-2011
University Overview
- Awarded good attendance
- Awarded good behavior
Skills
- Positive attitude
- Empathy and patience
- Cashier training
- Customer service
- Punctual and reliable
- Problem-solving
- Cash handling
- Team leadership
- Attention to detail
- Safety rules
- Multitasking and organization
- Adaptability and dependability
Languages
English
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Cooking
- Documenting and sharing travel experiences.
- Community Cleanup
- Volunteer Travel
- I enjoy helping others and giving back to the community.
- I like working with my hands and fixing things.
- Swimming
- Animal Care
- Team Sports
- Fashion and Style
- Participate in local theater productions, enhancing my public speaking and teamwork skills.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier Team Lead
Goulding Lodge
02.2021 - 12.2022
Customer Service Representative
RGJ Inc. Dba Goulding Lodge
01.2019 - 10.2020
Moument Valley High School
High School Diploma