Summary
Overview
Work History
Education
Skills
Timeline
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Keshawn Atene

Durango,CO

Summary

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in [Software] and [Software], with friendly and decisive approach to resolving challenges.

Overview

2
2
years of professional experience

Work History

Front Desk Clerk

RGJ Inc. Dba Goulding Lodge
05.2023 - 08.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.

Cashier

RGJ Inc. Dba Goulding Lodge
08.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

No Degree - Nursing Assistance

Fort Lewis College
Durango, CO
2027

High School Diploma -

Monument Valley High School
Monument Valley, UT
05.2023

Skills

  • Attractions and Amenities Knowledgeable
  • Customer Service
  • Multi-Line Phone Systems
  • Checking Guests In and Out
  • File Management
  • Room Charges

Timeline

Front Desk Clerk

RGJ Inc. Dba Goulding Lodge
05.2023 - 08.2023

Cashier

RGJ Inc. Dba Goulding Lodge
08.2021 - 02.2022

No Degree - Nursing Assistance

Fort Lewis College

High School Diploma -

Monument Valley High School

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Keshawn Atene