Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Ignatz

Shavertown,PA

Summary

Adaptable Dual Rate Table Games Dealer highly productive in fast-paced environments, efficiently managing tasks with precision. Skilled in game rule enforcement, customer interaction, and conflict resolution, ensuring smooth operation and player satisfaction. Excel in communication, teamwork, and problem-solving, leveraging these soft skills to foster positive gaming experiences and maintain the integrity of table games operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Mohegan Sun Pocono
Plains, PA
09.2022 - Current
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Maintained accurate records of all guests' stays and charges.
  • Provided information regarding hotel amenities, services, and local attractions.
  • Updated computer system with current guest information.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.

Beverage Server

Mohegan Sun Pocono
Plains, PA
06.2018 - Current
  • Greeted customers and provided friendly service.
  • Kept track of customer orders to ensure accurate billing at the end of the shift.
  • Performed cash register transactions accurately and efficiently.
  • Stocked bar with beer, wine, liquor and other beverage items as needed.
  • Assisted guests with menu selections and answered questions about beverages.
  • Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.

Dual Rate Table Games Dealer

Mohegan Sun Pocono
Plains, PA
09.2012 - Current
  • Dealt a variety of table games such as Blackjack, Roulette, and Craps while ensuring accuracy and compliance with all gaming regulations.
  • Provided friendly customer service to guests in the casino environment, including taking bets and payouts.
  • Maintained game integrity by verifying chips and card decks used in play.
  • Assisted customers with questions about rules or procedures for various table games.

Education

GED -

Dallas High School
Dallas, PA
06-1997

Skills

  • Guest Relations
  • Attractions and amenities knowledgeable
  • Multi-Line Phone Systems
  • Hospitality Management
  • Time Management
  • Problem-solving skills
  • Customer Service
  • Complaint resolution
  • Payment Processing
  • Guest Reception
  • Cash Handling
  • Administrative Skills
  • Effective Planning
  • Listening Skills

Certification

  • Pennsylvania state gaming license
  • Certified Medical Assistant

Timeline

Front Desk Clerk

Mohegan Sun Pocono
09.2022 - Current

Beverage Server

Mohegan Sun Pocono
06.2018 - Current

Dual Rate Table Games Dealer

Mohegan Sun Pocono
09.2012 - Current

GED -

Dallas High School

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April Ignatz