Yesica Yazmin Hernandez Lupercio
Las Vegas,NV
Summary
Achieved successful transition from Guadalajara, Jalisco to the United States, overcoming language challenges to secure employment. Enhanced communication skills, resulting in increased job opportunities and professional achievements. Established a strong foundation for future career growth through dedication and hard work.
Overview
14
14
years of professional experience
Work History
Front Desk Clerk
MGM Resorts casino and Hotel
05.2025 - Current
- Front Desk Clerk (on call).
- Opera Systems.
- Check in and check out.
- Handling money.
- Take phone calls.
- Make reservations.
- Data entry and verification.
- Provide excellent customer service to our guests and solve their problems the best I can.
Brotherhood Of Carpenters United international Training Center
03.2023 - 02.2025
- Customer Service.
- Check in and check out.
- Book Reservations.
- Enter rooming lists in the system.
- Night Audit.
- Preparing paperwork for guest arrivals.
- Answering phones and transfer calls.
- Excel.
- Data Entry.
- Training, new employees.
- Billing and invoices.
Printer
Amazon
Las Vegas, NV
10.2020 - 03.2023
- Work duties involved printing images onto T-shirts and fleece garments.
- Maintain rate and a high quality of work.
- Perform basic cleaning, troubleshooting and maintenance on printing machines.
Front Desk Receptionist
Hotel Lafayette
Guadalajara, Mexico
12.2015 - 10.2016
- Work duties involved Customer service (front desk support) Checking in and checking out customers, Capturing data and charging the guest, Making reservations, Answering the multi line phone system, Handling cash and payment terminals, cash balancing and Making invoices and sending them to the guest's email.
- Managed communication between bosses, supervisors, employees and customers.
- On weekends I was the only person available to tend the customers apart from a bell boy, having all the responsibility on me.
Cahier and saleswoman
Intima Hogar
Guadalajara, México
03.2015 - 12.2015
- Work duties involved Customer service, Handling cash and payment terminals, cash balancing, Making invoices, cleaning work area, organizing products, making phone calls to offer store membership and products in general, charging the customer and capturing their data in the system.
Main casher and seller
Juguetega
Guadalajara, Mexico
08.2013 - 03.2015
- Work duties involved Customer service, Handling cash and payment terminals, cash balancing, organizing products, keeping the area clean
- Provided and helped in quotations for customers, order entries, invoices and cancellations by email.
- Warehouse duties involved doing inventory, organizing the inventory and labeling.
Receptionist and main casher
Puritronic
Guadalajara, Mexico
06.2012 - 08.2013
- Work duties involved Customer service, cashier ,Taking calls and capturing customers information, Keeping the area clean
Education
High School Diploma -
Guadalajara High School
Mexico, ME07.2007
Skills
Time management
Customer service
Hospitality services
Administrative skills
Problem-solving skills
Listening skills
Microsoft office
Payment processing
Guest relations
Cash handling
Multi-line phone systems
Guest reception
Fluent in language and language
Room charges
Hotel services and hospitality
Front desk management
Guest services
Credit and cash payments
Front office support
Reservations
Oral and written communications
Hospitality best practices
Administrative support
Clerical duties
Guest accommodations
Registration
Training and mentoring
Teamwork and collaboration
Computer skills
Problem-solving
Phone and email etiquette
Data entry
Languages
Spanish
English
Timeline
Front Desk Clerk
MGM Resorts casino and Hotel
05.2025 - Current
Brotherhood Of Carpenters United international Training Center
03.2023 - 02.2025
Printer
Amazon
10.2020 - 03.2023
Front Desk Receptionist
Hotel Lafayette
12.2015 - 10.2016
Cahier and saleswoman
Intima Hogar
03.2015 - 12.2015
Main casher and seller
Juguetega
08.2013 - 03.2015
Receptionist and main casher
Puritronic
06.2012 - 08.2013
High School Diploma -
Guadalajara High School