Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

HELENE DURAND

Hollywood

Summary

Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Mister Wireless Inc
01.2010 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High School Diploma -

Maria Del Triunfo
Lima, Peru
12-2008

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Certification

  • Certified GENERAL MANAGER, [MISTER WIRELESS INC]
  • Certified [Customer Service Excellen Licensed] [Mister Wireless]


Languages

English

Timeline

General Manager

Mister Wireless Inc
01.2010 - Current

High School Diploma -

Maria Del Triunfo

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