Helene Hicks

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning. Increased sales by 15% over the course of seven months.
• Prepared annual budgets with controls to prevent overages.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Evaluated suppliers to maintain cost controls and improve operations.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Managed over 50 catering orders per day.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

• Adhered to company quality constraints and industry best practices for guest satisfaction.
• Executed synchronized meal service simultaneously serving multiple guests.
• Cleared dishes and glassware quickly following each course.
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

Waitress and cashier.