Helene Montfort
Summary
Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
3
3
years of professional experience
Work History
Brewista
7 Brew
Memphis
03.2024 - Current
- Crafted and served high-quality beverages, enhancing customer satisfaction daily.
- Operated espresso machines and other brewing equipment efficiently.
- Interacted with customers to deliver exceptional service and foster lasting relationships.
- Explained menu items and recommended products, boosting customer interest and sales.
- Collaborated with team members to streamline workflow during busy hours.
Front of House Employee
Chick-fil-A
Bartlett
05.2023 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment, contributing to customer retention.
- Engaged with customers to foster positive dining experiences and enhance overall satisfaction.
- Greeted customers and provided friendly customer service.
- Addressed customer complaints or issues promptly and professionally, ensuring resolution and maintaining service standards.
- Assisted with order taking and processing using point-of-sale system.
- Maintained cleanliness and organization of dining area and service counters.
Education
Evangelical Christian School
Memphis, TennesseeSkills
- Beverage preparation
- Customer engagement
- Customer relationship management
- Process efficiency
- Problem solving
- Critical thinking
- Team collaboration
- Adaptability to change
Timeline
Brewista
7 Brew
03.2024 - Current
Front of House Employee
Chick-fil-A
05.2023 - 08.2024
Evangelical Christian School