Helene Skopek-Krygier
Wilkes Barre,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Project Manger/Implentation Specialiste/Customer Service Representative
Computer Aid, Inc.
09.2018 - 07.2023
- Handled incoming calls and outgoing calls daily while providing excellent customer service.
- Managed daily activities for team.
- Handled incoming and outgoing call to clients.
- Researched issue reported by clients. Assigned to developers when needed.
- Collected needed documentation to bring new clients on board.
- Created training and documents needed for clients to use the application.
- Created documentation needed for patches and releases.
- Tested new enhancements and bug fixes.
Documentation Specialist/Trainer
Computer Aid, Inc.
02.1996 - 09.2018
- Create user guides for applications supported.
- Create release notes for releases and patches.
- Created online help for applications.
- Created training materials for clients and partners.
- Delivered training for clients and partners.
Education
Bachelor of Science - Education
East Stroudsburg University
East Stroudsburg, PASkills
- Problem-solving abilities
- Staff Training
- Documentation
- Clerical Support
- Complaint resolution
- Remote Office Availability
- Work Prioritization
- Customer Service
- Quality Control
- Problem Resolution
- MS Word
Timeline
Project Manger/Implentation Specialiste/Customer Service Representative
Computer Aid, Inc.
09.2018 - 07.2023
Documentation Specialist/Trainer
Computer Aid, Inc.
02.1996 - 09.2018
Bachelor of Science - Education
East Stroudsburg University
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