Patrick Smith
Lake Zurich,IL
Summary
After working at the Chicago Improv and Interacting with many customers on a regular basis I decided to pursue a career in the customer service/care Industry. I'm a hard worker and accomplish any and all tasks that are presented to me. I am currently looking to expand my horizons in a new role. I'm knowledgeable and have dealt with customers in all scenarios. I work well with others and am very organized/detail oriented.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Project Manager
Binderyonics
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Door Host Supervisor
Chicago Improv
12.2017 - 08.2021
- Fostered positive relationships with regular patrons through attentive service and recognition of their preferences.
- Collaborated with management to develop event-specific door procedures for seamless execution of special events.
- Increased guest satisfaction by promptly addressing their concerns or inquiries at the door.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
No Degree - Business Management
William Rainey Harper College
Palatine, ILSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative/Project Manager
Binderyonics
08.2021 - Current
Door Host Supervisor
Chicago Improv
12.2017 - 08.2021
No Degree - Business Management
William Rainey Harper College
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