Helene Tisdale
Virginia Beach,VA
Summary
At Home Remedy Concierge, as Owner and Senior Care Services provider, I spearhead operations, enhancing customer satisfaction through strategic business processes. My expertise in operations management and exceptional relationship-building skills led to significant repeat business. I adeptly managed financials and cultivated a high-performing team, focusing on client service excellence and business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner - Senior Care Services
Home Remedy Concierge
08.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed client care plans
- Medication management
- Schedule caregivers and ensure client care quality meets HRC standards
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
Bachelor of Arts - Women's Studies
Virginia Wesleyan College
Virginia Beach, VA05-1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Staff management
- Staff hiring
- Business development
Certification
- Home Health Aide (HHA) Certification (PCA)
Timeline
Owner - Senior Care Services
Home Remedy Concierge
08.2019 - Current
Bachelor of Arts - Women's Studies
Virginia Wesleyan College
Similar Profiles
DAILYN JACKSONDAILYN JACKSON
Personal Care Assistant at Home Remedy ConciergePersonal Care Assistant at Home Remedy Concierge
Patricia ChesinPatricia Chesin
ProfessionalOrganizer at The Home RemedyProfessionalOrganizer at The Home Remedy
Kirstie MietheKirstie Miethe
GENERAL MANAGER at Mountain Modern Supply Co., Remedy Forest+Home, JT Blu, Paprika, Wildwood, Pine Hill, Copper Creek, CedarbraeGENERAL MANAGER at Mountain Modern Supply Co., Remedy Forest+Home, JT Blu, Paprika, Wildwood, Pine Hill, Copper Creek, Cedarbrae