Helen Indira Frometa Perez
Las Vegas,NV
Summary
Proven Housekeeping Room Attendant at Wyndham Hotel, excelling in guest relations and maintaining impeccable cleanliness standards. Demonstrated ability in reducing complaints by ensuring adherence to protocols, enhancing guest satisfaction significantly. Skilled in multitasking and prioritizing tasks, alongside fostering team support, showcases a commitment to excellence and a results-driven approach.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Wyndham Hotel
05.2022 - 04.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
Education
High School Diploma -
EPE Conrrado Benitez
Las Tunas, Cuba08.2019
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Time Management
- Multitasking and Prioritizing
- Guest Service and Support
Timeline
Housekeeping Room Attendant
Wyndham Hotel
05.2022 - 04.2024
High School Diploma -
EPE Conrrado Benitez
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