Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helina Smith

Hampton,GA

Summary

Committed Materials Handler experienced in moving and arranging materials in warehouse settings. Detail-oriented in documentation and thorough in following safety standards. Commended for preventing damage to loads by remaining aware of surroundings.

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with Number years of experience working in busy Type environments.

Overview

17
17
years of professional experience

Work History

Production Worker

Purple
06.2023 - Current
  • Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
  • Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Supported cross-functional teams in executing complex projects, contributing valuable insights into the manufacturing process optimization strategies.

Material Handler

Cj’s Logistics
05.2022 - 07.2023
  • Transported inventory items to appropriate locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Packed items into appropriate containers for shipment.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.

Packer

Radial Warehouse
10.2021 - 03.2022
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Documented order updates by inputting data into Type system.

Customer Service Representative

Convergys
01.2007 - 09.2010
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Certificate - Cosmetology

Beauty Schools of America
Hialeah, FL
07.2019

Miami Norland Senior High School
Miami, FL
06.2004

Skills

  • Teamwork and Collaboration
  • Container Tagging and Marking
  • Loading and Unloading
  • Pick Ticket Orders
  • Warehouse Safety
  • Verbal and Written Communication
  • Team Meetings
  • Paperwork Completion
  • Standards Compliance
  • Customer Service
  • Performance Goals
  • Production Support
  • Material and Supply Inventory
  • Materials Handling Safety Training

Timeline

Production Worker

Purple
06.2023 - Current

Material Handler

Cj’s Logistics
05.2022 - 07.2023

Packer

Radial Warehouse
10.2021 - 03.2022

Customer Service Representative

Convergys
01.2007 - 09.2010

Certificate - Cosmetology

Beauty Schools of America

Miami Norland Senior High School

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Helina Smith