HELLEN CARRILLO
Los Angeles,CA
Summary
Seeking a position with a company which will require me to utilize my skills, abilities, and experience
Overview
20
20
years of professional experience
Work History
Mail Handler
United States Post Office
11.2024 - Current
- Operated automated sorting machines to efficiently process incoming and outgoing mail.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Managed inventory of mail supplies, ensuring availability for daily operations.
- Trained new employees on safety protocols and operational procedures.
- Collaborated with team members to optimize workflow and reduce processing time.
RECEPTIONIST
SOUTHBAY TOYOTA
10.2017 - 08.2020
- Answered and directed a high volume of incoming calls
- Maintained files in appropriate order and in good conditions as well as copying, faxing and other related assignments
- Customer intake and organized customer files
- General office duties
- Greeted guest and assisted with translations
RECEPTIONIST
LA MOUSSE DESSERTS
09.2007 - 04.2014
- In-depth knowledge of working procedures related to front office tasks
- Answered and directed a high volume of incoming calls
- Maintained files in appropriate order and in good conditions as well as copying, faxing and other related assignments
- Customer intake and organized customer files
- Tracked deadlines and customers’ order information
- Greeted guest and assisted with translations
RECEPTIONIST
TOWER NEPHROLOGY MEDICAL GROUP
06.2006 - 08.2007
- General office duties
- Verified accuracy and completeness of patient information and insurance documentation
- Collected co-payments and account balances
- Scheduled and confirmed patient appointments
- Tracked inventory of office and medical supplies, and placed orders when necessary
Education
Medical Insurance Billing and Coding -
Bryman College
05.2006
High School Diploma -
Susan Miller Dorsey High School
Los Angeles, CA06.2005
Skills
- Knowledge of medical and billing terminology
- HIPAA Guidelines and Certificate
- Experience with Microsoft Word, Excel, and Outlook
- Bilingual in Spanish and English
- Excellent communication and organization skills
- Ability to prioritize and manage multiple projects simultaneously
- Team collaboration
- Problem-solving skills
- Workplace safety
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mail Handler
United States Post Office
11.2024 - Current
RECEPTIONIST
SOUTHBAY TOYOTA
10.2017 - 08.2020
RECEPTIONIST
LA MOUSSE DESSERTS
09.2007 - 04.2014
RECEPTIONIST
TOWER NEPHROLOGY MEDICAL GROUP
06.2006 - 08.2007
Medical Insurance Billing and Coding -
Bryman College
High School Diploma -
Susan Miller Dorsey High School