HELLEN CARRILLO
Los Angeles,CA
Summary
Seeking a position with a company which will require me to utilize my skills, abilities, and experience
Overview
20
20
years of professional experience
Work History
Mail Handler
United States Post Office
Los Angeles, CA
11.2024 - Current
- Operated automated sorting machines to efficiently process incoming and outgoing mail.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Managed inventory of mail supplies, ensuring availability for daily operations.
- Trained new employees on safety protocols and operational procedures.
- Collaborated with team members to optimize workflow and reduce processing time.
RECEPTIONIST
SOUTHBAY TOYOTA
10.2017 - 08.2020
- Answered and directed a high volume of incoming calls
- Maintained files in appropriate order and in good conditions as well as copying, faxing and other related assignments
- Customer intake and organized customer files
- General office duties
- Greeted guest and assisted with translations
RECEPTIONIST
LA MOUSSE DESSERTS
09.2007 - 04.2014
- In-depth knowledge of working procedures related to front office tasks
- Answered and directed a high volume of incoming calls
- Maintained files in appropriate order and in good conditions as well as copying, faxing and other related assignments
- Customer intake and organized customer files
- Tracked deadlines and customers’ order information
- Greeted guest and assisted with translations
RECEPTIONIST
TOWER NEPHROLOGY MEDICAL GROUP
06.2006 - 08.2007
- General office duties
- Verified accuracy and completeness of patient information and insurance documentation
- Collected co-payments and account balances
- Scheduled and confirmed patient appointments
- Tracked inventory of office and medical supplies, and placed orders when necessary
Education
Medical Insurance Billing and Coding -
Bryman College
05.2006
High School Diploma -
Susan Miller Dorsey High School
Los Angeles, CA06.2005
Skills
- Knowledge of medical and billing terminology
- HIPAA Guidelines and Certificate
- Experience with Microsoft Word, Excel, and Outlook
- Bilingual in Spanish and English
- Excellent communication and organization skills
- Ability to prioritize and manage multiple projects simultaneously
- Team collaboration
- Problem-solving skills
- Workplace safety
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mail Handler
United States Post Office
11.2024 - Current
RECEPTIONIST
SOUTHBAY TOYOTA
10.2017 - 08.2020
RECEPTIONIST
LA MOUSSE DESSERTS
09.2007 - 04.2014
RECEPTIONIST
TOWER NEPHROLOGY MEDICAL GROUP
06.2006 - 08.2007
Medical Insurance Billing and Coding -
Bryman College
High School Diploma -
Susan Miller Dorsey High School