Summary
Overview
Work History
Education
Skills
Certification
Awards Recognitions
Timeline
Generic

Denisha Manson

Fayetteville,GA

Summary

Exceptional interpersonal skills and strong work ethic, thriving in fast-paced, high-pressure environments throughout 10+ years of experience. Expertise in delivering quality customer service, handling administrative tasks, and healthcare management.

Actively seeking a career opportunity with a successful company to leverage knowledge and talents for meaningful impact. Dedication and commitment unwavering, aiming to contribute to continued success of establishment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mail Handler

United States Postal Service
10.2023 - Current
  • Conducted thorough inspections to identify and process any remaining mail.
  • Developed innovative solutions focused on enhancing customer experience.
  • Coordinated operational preparations for tours, including label creation.


Customer Service Representative

Home Depot Contact Center
06.2020 - 01.2024
  • Delivered outstanding customer support on 30-60 inbound calls, chat and emails for product inquiries.
  • Enhanced customer loyalty through exceptional service and precise product knowledge.
  • Handled sales transactions and responded to product and order inquiries
  • Facilitated communication between customer and manufacturer.
  • Handled complex customer cases in partnership with the escalation group.
  • Guided team members through mentorship and highlight accomplishments

Customer Service Representative

Forward Air Solutions
06.2019 - 03.2020
  • Ensured compliance with regulations by validating driver hours of service.
  • Relay late pickups, deliveries, load changes, cancellations and reassignments to relevant personnel.
  • Successfully reviewed and closed out 30 discrepancies cases per day
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Billing Specialist

Hexaware Technologies
01.2018 - 08.2019
  • Handled 25+ phone calls, emails, and inquiries professionally daily
  • Successfully secure payments for outstanding unpaid claims.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Handled sales transactions and responded to client account inquiries
  • Posted and adjusted payments from insurance companies.

Education

Medical Billing & Coding -

Altierus Career College
Atlanta, GA
2018

Health Information Management -

Triton College
River Grove, IL
2012

Skills

  • 10 years of quality customer care experience
  • EMR Systems
  • Medical Terminology
  • Microsoft office specialist
  • Excellent organizational problem-solving skills
  • Medical billing
  • ICD-10; CPT
  • CRM System

Certification

  • Certified Professional Coder, American Academy of Professional Coders, 01/01/18
  • Freight Dispatcher Training, Dispatch-4-U, LLC, 01/01/15

Awards Recognitions

  • Member of Toastmasters International
  • Homer Achievements Bronze awards
  • Officer of the Month Recognition

Timeline

Mail Handler

United States Postal Service
10.2023 - Current

Customer Service Representative

Home Depot Contact Center
06.2020 - 01.2024

Customer Service Representative

Forward Air Solutions
06.2019 - 03.2020

Billing Specialist

Hexaware Technologies
01.2018 - 08.2019

Medical Billing & Coding -

Altierus Career College

Health Information Management -

Triton College

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