Hellen Gil Velandia
3764 Fairview Road Fountain Inn,SC
Summary
Dynamic professional with extensive experience in customer service, notably at Mi Pueblito, where I enhanced team performance through effective training and feedback initiatives. Skilled in multitasking and team collaboration, I consistently improved client satisfaction and operational efficiency while ensuring compliance in high-pressure environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Waitress
Mr.salsa Restaurant
Simpsonville, SC
08.2025 - 04.2026
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving concerns.
- Assisted in menu item recommendations, enhancing guest dining experiences and increasing overall satisfaction.
- Operated point-of-sale system to accurately process transactions and manage cash flow effectively.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during high-volume shifts.
Money Transfer Agent
Ria Financial Services
Simpsonville, SC
02.2021 - 04.2026
- Processed money transfers accurately using proprietary software and systems.
- Assisted customers in completing transactions and resolving inquiries effectively.
- Ensured compliance with regulatory requirements during transaction processing.
- Maintained detailed records of transactions to support auditing and reporting activities.
Manager, Sales and Customer Support
Mi Pueblito
Simpsonville, SC
2021 - 04.2026
- Managed daily operations of sales and customer support teams to ensure seamless service delivery.
- Developed training materials and conducted workshops to enhance team performance and product knowledge.
- Implemented customer feedback initiatives to improve service quality and client satisfaction.
- Analyzed sales data to identify trends, optimize inventory management, and forecast demand effectively.
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
Waitress Trainer
Cantinflas Restaurant
Greenville, SC
02.2019 - 04.2024
- Trained new waitstaff on menu details and service protocols.
- Developed training materials to enhance onboarding processes for new employees.
- Monitored service quality to ensure adherence to restaurant standards.
- Provided ongoing support and feedback to improve team performance.
Education
High School Diploma -
Hillcrest High School
Simpsonville, SC08.2019
Culinary Arts & Management - Culinary Arts
Golden Strip Career Center
Mauldin, SC06.2019
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Certification
Pro Start Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Waitress
Mr.salsa Restaurant
08.2025 - 04.2026
Money Transfer Agent
Ria Financial Services
02.2021 - 04.2026
Waitress Trainer
Cantinflas Restaurant
02.2019 - 04.2024
Manager, Sales and Customer Support
Mi Pueblito
2021 - 04.2026
High School Diploma -
Hillcrest High School
Culinary Arts & Management - Culinary Arts
Golden Strip Career Center