HELLEN OLIVARES

• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Conducted regular performance reviews with team members, fostering professional growth and development.
• Developed new employees and on-going performance assessment of current employees.
• Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
• Established performance and service goals and held associates accountable for individual performance.
• Analyzed sales trends to find opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.

Responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.