Hellen Rosalez
Mesquite,TX
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Certified Medical Assistant, Urgent care
Proliance Orthopaedics & Sports Medicine
Bellevue, Washington
10.2025 - Current
- Provided urgent care support and responded to patient concerns and clinical needs.
- Conducted telephone triage to assess patient needs, prioritize care, and gather comprehensive information, enhancing new patient engagement.
- Completed new patient intake, including medical histories, medication reviews, and vital signs.
- Suture and staple removal
- Proper sterilization and disinfection techniques for medical instruments and equipment
- Processed prior authorizations, referrals, home health orders, and clinical documentation, ensuring timely access to necessary patient care.
- Assisted with PRP procedures and provided pre-procedure and post-procedure patient instructions.
Certified Medical Assistant
Baylor Scott & White Cardiothoracic Surgeons
Plano, Texas
01.2025 - 10.2025
- Obtained and recorded vital signs, including blood pressure, height, and weight, to assist in accurate patient assessments.
- Completed new patient intake and documented medical histories, facilitating comprehensive care planning.
- Assisted providers during patient exams and clinical procedures to ensure patient comfort and accurate assessments.
- Performed patient triage and prepared patients for exams.
- Supported blood draws and specimen collection.
- Completed EKGs and prepared patients for diagnostic testing.
- Maintained and restocked clinical rooms and medical supplies, contributing to a safe and efficient working environment.
- Monitored inventory and ordered medical supplies.
- Supported providers with daily clinical and administrative tasks.
Office Manager
Dr Vijaya Nama, Family Practice & Wound Care
Mesquite, Texas
12.2013 - 01.2025
- Coordinated daily workflow, provider schedules, and high-volume patient appointments to enhance staff productivity.
- Managed multiple phone lines, patient triage, prescription refills, referrals, medical records, and imaging requests to streamline patient flow.
- Assisted providers with patient exams, laboratory and imaging orders, DME coordination, and clinical documentation.
- Verified insurance coverage, collected payments, resolved billing inquiries, and ensured accurate CPT/ICD-10 coding.
- Oversaw medical supply inventory, restocking, and ordering to maintain uninterrupted clinic operations.
- Performed blood draws, EKGs, immunizations, injections, and point-of-care testing, including urine dipsticks, pregnancy testing, and COVID-19 testing.
- Performed diagnostic screenings, including PFTs, pulse oximetry, ABI testing, and women’s health screenings.
- Reviewed and communicated laboratory and diagnostic results while monitoring patient adherence to recommended care.
- Oversaw medical supply inventory, restocked, and ordered supplies to ensure continuous clinic operations.
- Suture and staple removal.
- Proper sterilization and disinfection techniques for medical instruments and equipment.
Certified Medical Assistant
Dr Alistair Fyfe, Cardiologist
Dallas, Texas
11.2011 - 12.2013
- Facilitated patient triage, registered new patients, and ensured accurate medical record documentation.
- Obtained and recorded vital signs, EKGs, and PT/INR test results.
- Coordinated laboratory testing, imaging, and referrals to ensure timely patient diagnostics.
- Managed prescription refills and coordinated referrals.
- Handled multiple phone lines and scheduled appointments while resolving patient inquiries to enhance patient experience.
- Verified insurance coverage and collected copays, deductibles, and other patient payments.
Certified Medical Assistant
Dr Harini & Pradip Kanani, Family Practice
Mesquite, Texas
06.2002 - 11.2011
- Managed front-desk operations, including multiple phone lines, appointment scheduling, confirmations, insurance verification, and payment collection to enhance patient experience.
- Coordinated referrals, prior authorizations, prescription refills, and insurance approvals to facilitate timely patient care and reduce wait times.
- Collected patient triage information, medical histories, and medication details to maintain accurate medical records and support quality patient care.
- Applied ICD-10 and CPT codes for billing accuracy and clinical documentation.
- Completed point-of-care testing, including strep, influenza, urinalysis, and specimen or culture swabs.
- Performed blood draws and coordinated laboratory, imaging, and sleep study orders.
- Administered immunizations and injections for pediatric and adult patients.
- Suture and staple removal.
- Proper sterilization and disinfection techniques for medical instruments and equipment.
Education
Mesquite High School
Remington College
Skills
- EKG
- Patient triage
- Specimen processing
- Clinical administration
- Billing coordination
- Insurance processing
- Suture and staple removal
- sterilization
- Appointment scheduling
- Healthcare adaptability
- Patient care
- Organizational skills
- Customer service
- Communication skills
- HIPAA compliance
Certification
- NRCMA
- BLS
Timeline
Certified Medical Assistant, Urgent care
Proliance Orthopaedics & Sports Medicine
10.2025 - Current
Certified Medical Assistant
Baylor Scott & White Cardiothoracic Surgeons
01.2025 - 10.2025
Office Manager
Dr Vijaya Nama, Family Practice & Wound Care
12.2013 - 01.2025
Certified Medical Assistant
Dr Alistair Fyfe, Cardiologist
11.2011 - 12.2013
Certified Medical Assistant
Dr Harini & Pradip Kanani, Family Practice
06.2002 - 11.2011
Mesquite High School
Remington College