SARAH DUFFY
Alaska Airlines
7
years of professional experience
Results-driven Event and Communications professional with 5 years of experience in event coordination and internal communications, complemented by 4 years as a Flight Attendant. Expertise in managing priorities, fostering collaboration, and enhancing client relations. Committed to delivering exceptional experiences and supporting remote teams through organized project coordination.
Work History
Flight Attendant
3 Years 11 Months- Delivered exceptional customer service, ensuring passenger safety and compliance with regulations.
- Coordinated with flight crews to enhance onboard operations and service efficiency.
- Resolved customer concerns professionally in fast-paced, high-pressure environments, contributing to overall passenger satisfaction.
- Coordinate with flight crews to maintain efficient onboard operations.
Communications Specialist
- Developed internal communication plans that enhanced alignment with company goals and culture.
- Managed communication channels, increasing employee engagement and participation.
- Planned employee events, increasing participation by 30%.
- Analyzed data to uncover trends that informed strategic decision-making.
Event Sales Manager
1 Year 5 Months- Exceeded booking goals by 25% through strategic sales and event planning.
- Managed private events and contracts totaling $2K–$125K, ensuring client satisfaction and adherence to budget.
- Partnered with marketing and operations to increase event inquiries by 40%.
- Cultivated client relationships that led to an increase in recurring business.
Group Events Coordinator
1 Year 2 Months- Coordinated more than 100 events annually for groups of up to 400 guests.
- Managed event logistics from planning to execution, ensuring seamless operations for diverse group events.
- Conducted post-event evaluations to enhance client satisfaction and inform future event strategies.
Education
B.A. - Technical Communications, Minor in Marketing
A.A. - Advertising & Public Relations
Certificate - Foundations of Cybersecurity
Skills
Event Coordination
Internal Communications
Client Relations
Project Management
Contract Negotiation
Google Workspace
Problem Solving
Team Collaboration
Conflict Resolution
Customer Retention
Timeline
Communications Specialist
West Coast Creative
08.2023 - 08.2023Read More
Flight Attendant
Alaska Airlines
09.2022 - CurrentRead More
Event Sales Manager
Santikos Entertainment
03.2021 - 08.2022Read More
Group Events Coordinator
La Cantera Resort
12.2019 - 02.2021Read More
Coursera
Certificate from Foundations of Cybersecurity
Read More
University of The Incarnate Word
B.A. from Technical Communications, Minor in Marketing
Read More
Palo Alto College
A.A. from Advertising & Public Relations
Read More