Heloisa Defigueiredo
Brewster,Massachusetts
Summary
With over two decades at Williams Lea, I excelled in managing print and scanning services, leading a team of 11 with a focus on customer satisfaction and efficiency improvements. Skilled in Microsoft Office and adept at fostering teamwork, my career spans roles from teaching to hospitality, showcasing versatility and a commitment to excellence.
Overview
32
32
years of professional experience
Work History
Account Manager
Williams Lea
09.2001 - 01.2025
- In 23 years with Williams Lea I have worked for several Law firms around Boston supporting our team with services such as copy, print, scanning, mailroom, records and hospitality.
- For the past 7 years I have managed the Print and Scanning Services for Ropes and Gray LLC in Boston managing a team of 11. Conducted quarterly business reviews with client to assess satisfaction and identify areas for improvement. Responsible for monthly reports, billing, hiring and maintaining employees.
Teacher
Military School of Teofilo Otoni
01.1998 - 12.2000
Middle School Math Teacher
Hospitality Worker
Hispaniola Restaurant/Cafe Rico
02.1993 - 11.1997
- Worked as a server at the Hispaniola Restaurant in at London Victoria Embankment.
- Managed the Rico Coffee Shop in London Notting Hill.
Education
Associate of Science - Mathematics Teacher Education
FAFITO Teofilo Otoni
Teofilo Otoni BrazilSkills
- Monthly Reports
- Customer Service
- Teamwork and Collaboration
- Billing
- Interviewing and Hiring
- Microsoft Office
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Italian
Elementary
Timeline
Account Manager
Williams Lea
09.2001 - 01.2025
Teacher
Military School of Teofilo Otoni
01.1998 - 12.2000
Hospitality Worker
Hispaniola Restaurant/Cafe Rico
02.1993 - 11.1997
Associate of Science - Mathematics Teacher Education
FAFITO Teofilo Otoni
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