Hemalatha Manoharan

• Led strategic initiatives for Salesforce and managed enterprise integrations during Xandr SPI project migration to Dynamics 365.
• Provided mentorship to developers and business analysts, focusing on architecture and platform best practices to improve system efficiency.
• Engineered and implemented integrations with various first-party Microsoft systems, including CCMT, AMT, and Monetize Platform Billing Gateway Service.
• Facilitated planning and delivery of CRM modernization projects across OneCRM and TrueCRM, breaking down large initiatives into manageable milestones and sequenced releases.
• Coordinated dependencies across CRM engineering, partner teams (CCMT, AMT, Billing), security review processes, and business stakeholders for feature rollouts, integration changes, and platform modernization efforts.
• Led architecture reviews, technical demos, PRD/spec discussions, and stakeholder walkthrough to align scope, delivery trade-offs, and rollout readiness for CCMT and AMT Integrations.
• Developed and implemented Power BI dashboards to provide critical insights into delivery and operational performance.
• Achieved timely resolution of complex delivery issues through effective management of live-site and escalation responses, mitigating risks early. Delivered continuous improvement in critical business integrations through dedicated support and maintenance efforts.
• Streamlined agile workflows by leading standup, conducting design reviews, managing bug bashes, overseeing release check-ins, and fostering cross-team collaboration.
• Created comprehensive CRM resources, including user guides and troubleshooting documentation, to facilitate team support during critical operational periods.

• Led the migration from from Salesforce Performance Edition to Enterprise Edition, while cleaning up existing Salesforce environment. Project Alchemy went live on the first weekend of January successfully. Results:
• $400,000 / year savings.
• Eliminated close to 200 custom objects, 4780 fields system wide. With the exclusion of uninstalled managed packages, eliminated 2000+ custom fields.
• Eliminated 70% of business rules (down to 262 from 849), 45% of business flows (down to 54 from 83).
• Delivered enterprise Salesforce initiatives for Sales, Marketing, Service, and Customer Enablement teams in a multi-stakeholder environment.
• Translated business requirements into scoped Agile work, managed priorities through JIRA/story estimation, and coordinated delivery across partner teams.
• Owned end-to-end implementation and release coordination for configuration, customization, integrations, approval workflows, and campaign operations support.
• Resolved production issues and support tickets within SLA while balancing project delivery with operational reliability.
• Partnered with business users and technical teams on data integrations, process improvements, and operational changes in a fast-moving enterprise environment.

• Delivered Salesforce and enterprise application initiatives across multiple clients, coordinating business users, infrastructure teams, and offshore delivery teams.
• Built integrations and automation across Data Loader API, gateway/ESB channels, and external systems supporting sales, service, and operations programs.
• Contributed to consolidation, deduplication, reporting, and process-improvement efforts in large enterprise environments.
• Supported production releases, issue resolution, and root-cause analysis for Java/J2EE and CRM applications.
• Built a strong technical foundation across Oracle, DB2, WebSphere, WebLogic, Cognos ReportNet, and Unix-based environments.
• Projects across Comcast, Staples, Syngenta, Toll Brothers, NTT Data Inc.

GPA: 84%

• Secured First Rank in the Department of Information Technology