Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Languages
Overview
Timeline
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HEMANT G. PARIKH

Ithaca,NY

Summary

Highly accomplished business professional with over 5 years of experience in customer service. Proven track record of delivering exceptional service, driving customer satisfaction, and enhancing brand loyalty. Skilled in building and maintaining strong client relationships, resolving complex issues, and implementing effective solutions. Possesses excellent communication and interpersonal skills, adept at collaborating with cross-functional teams to achieve organizational objectives. Detail-oriented and results-driven, consistently exceeding performance goals and contributing to revenue growth. Motivated and adaptable, able to thrive in fast-paced and challenging environments. Seeking a challenging role where I can leverage my expertise to provide strategic customer service solutions and drive business success.

Overview

26
26
years of professional experience
1
1

Product Management ecornell,AI New York Department of Labor

Work History

Electronics Team Member

WALMART, Walmart
New York City, NY
08.2023 - Current
  • Provided technical support to customers regarding installation and use of electronic products.
  • Worked through each required task and step in production processes.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Performed quality checks on products and documented discrepancies.
  • Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction. ( PHOTO CENTER )
  • Supervised team of 3 assembly employees, maintaining safety and cultivating productive atmosphere.
  • Determined work assignments and assembly procedures to maximize efficiency and productivity.

Customer service representative (Aviation safeguards/ FJC)

Airways LLC
Flushing, NY
06.2017 - Current
  • Guarding checkpoints
  • Escorting vehicles into LGA Air operation areas
  • Provide high levels of customer service and assist traveling passengers
  • Direct about 50 people a day towards correct terminal and ground transportation.

Assistant Manager

7 Eleven Convenience Store
Jamaica, NY
05.2005 - 06.2009
  • Effectively used marketing and merchandising skills to grow key business line
  • Plan and prepare work schedules, assigned employees to specific tasks
  • Utilized company resources to generate traffic to maintain customer contact and build business base.

Sales representative

Hallmark card & Gift Shop
Jamaica, NY
04.2001 - 07.2001
  • Handled sales and inventory
  • Managed cash sales of New York State lottery
  • Audited beginning and ending lottery revenues
  • Protect employees and customers by providing a safe and clean store environment.

Manager

Blondies Deli & Card Shop
Brooklyn, NY
01.1998 - 03.2000
  • Produced averages of 15% sales growth year over year
  • Chose to open new location and exceeded first year goals by 20%
  • Performed as manager to ensure efficiency of operation
  • Supervised staff of 4-5 employees enforcing compliance with store policy and procedures.

Education

B.A. in Commerce and Education -

Smt.Mithibai Motiram Kundnani College of Commerce & Economics

Skills

  • VERIZON
  • Product Promotion
  • Process Documentation
  • Electronic troubleshooting
  • Quality assurance procedures

Certification

Computer Tech Computers INC, Jackson Heights, NY, M.S. Office

Languages

  • ENGLISH
  • SPANISH
  • HINDI

Accomplishments

  • GRADUATED ( PRODUCT MANAGEMENT ) E.CORNELL.

Languages

English
Professional
Spanish
Professional
Bengali
Professional
GUJARATI
Professional
Hindi
Professional

Overview

1
1

2

Timeline

Electronics Team Member

WALMART, Walmart
08.2023 - Current

Customer service representative (Aviation safeguards/ FJC)

Airways LLC
06.2017 - Current

Assistant Manager

7 Eleven Convenience Store
05.2005 - 06.2009

Sales representative

Hallmark card & Gift Shop
04.2001 - 07.2001

Manager

Blondies Deli & Card Shop
01.1998 - 03.2000

B.A. in Commerce and Education -

Smt.Mithibai Motiram Kundnani College of Commerce & Economics

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HEMANT G. PARIKH