Hember Gomez
Rhinelander,WI
Summary
Results-driven sales consultant specializing in public sector sales and business development. Expertise in operational efficiency and relationship management, with a focus on identifying client needs and delivering tailored procurement solutions. Proven ability to cultivate long-term client relationships, enhance efficiency, and drive cost savings through customized strategies that improve customer satisfaction.
Overview
12
12
years of professional experience
Work History
Public Sector Sales Consultant - WI & MN
Staples
, WI
11.2023 - Current
- Represented Staples in collaboration with state and local government agencies and educational institutions, tailoring procurement solutions to enhance efficiency and reduce costs.
- Develop and maintain key client relationships while ensuring compliance with procurement regulations.
- Engaged customers through effective interpersonal skills to build rapport and strengthen relationships.
- Utilize creative problem-solving skills to address unique client challenges and deliver measurable results.
- Developed functional solutions to problems that resulted in cost savings.
- Streamlined processes and optimized performance using various software and tools.
Business Sales Consultant
Staples
01.2023 - 11.2023
- Designed customized ordering systems to streamline operations and enhance client satisfaction.
- Cultivated client relationships through effective CRM utilization and tailored solutions.
- Consulted with clients to identify business solutions and product needs.
- Crafted targeted sales strategies to boost customer engagement and satisfaction.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Streamlined procurement processes for businesses to drive operational savings.
- Conducted market research to stay informed about industry trends and competition.
- Prepared presentations for client meetings, highlighting key product offerings and advantages.
Business Account Executive
AT&T
Greater Minneapolis-St. Paul Area
05.2022 - 01.2023
- Cultivated and strengthened relationships with business clients, resulting in increased sales growth.
- Developed sales strategies to meet and exceed targets through effective communication and relationship management.
- Presented telecommunications solutions tailored to client requirements.
- Managed contract negotiations and renewals for business accounts.
- Delivered consultative sales support to clients, aligning solutions with their business requirements.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Assisted in developing sales forecasts based on historical performance data.
- Analyzed competitor pricing structures to identify opportunities for improvement.
Store Manager
AT&T
Highland Park, Minnesota
05.2021 - 05.2022
- Managed daily store operations to ensure smooth functionality.
- Oversaw scheduling, merchandising, and training initiatives to meet organizational goals.
- Implemented sales strategies to drive customer engagement and boost sales.
- Led and developed team, resulting in enhanced performance and higher customer satisfaction.
- Trained and mentored team members on customer service standards.
- Trained new employees to ensure adherence to company standards.
- Oversaw inventory management and product replenishment processes.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Evaluated store performance and integrated feedback to create targeted improvement plans.
- Developed strategies to maximize sales and profitability.
- Resolved customer inquiries and complaints effectively and efficiently.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented successful business strategies to increase revenue and target new markets.
Retail Sales Consultant
AT&T
Minnesota, United States
08.2014 - 09.2019
- Exceeded sales goals by utilizing product knowledge and effective communication.
- Engaged customers to identify their needs and recommend suitable products.
- Demonstrated product features and benefits to enhance customer understanding.
- Delivered exceptional customer service, contributing to high customer satisfaction ratings.
- Managed inventory levels and organized merchandise displays for optimal presentation.
Education
Marketing -
Minnesota State University
Mankato01-2014
Skills
- CRM utilization
- Business development
- Account development
- Contract negotiation
- Operational Efficiency
- Customer engagement
- Problem-Solving
- Team collaboration
- Relationship management
- Leadership
- Communication
- Problem-solving
Languages
Spanish
Professional
English
Full Professional
Timeline
Public Sector Sales Consultant - WI & MN
Staples
11.2023 - Current
Business Sales Consultant
Staples
01.2023 - 11.2023
Business Account Executive
AT&T
05.2022 - 01.2023
Store Manager
AT&T
05.2021 - 05.2022
Retail Sales Consultant
AT&T
08.2014 - 09.2019
Marketing -
Minnesota State University