Michael Rojas
Downey,Ca
Summary
Internet Sales Specialist with proven expertise in converting internet leads to onsite traffic and sales. Leverages innovative phone and internet strategies to encourage in-person visits from online customers. Consistently hits sales quotas and closing percentages through technical knowledge and proficiency. Strong understanding of sales process, lead generation, and digital platforms. Previous roles demonstrate success in fostering strong client relationships, resulting in repeat business and increased sales.
Overview
15
15
years of professional experience
Work History
Internet Sales Consultant
Chrysler Dodge Jeep Ram
Los Angeles, CA
06.2024 - Current
- Sales professionals generating leads and closing deals through the internet or phone
- Actively managing and responding to inquiries from potential customers on a company website
- Converting online shoppers into sales and appointments working within the CRM
- Engaging with leads through email, text and phone number
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Recognized by management for providing exceptional customer service.
- Proficient in using CRM systems, Email marketing tools and online communication platforms
- Ability to prioritize leads, manage multiple conversations and meet sales targets.
Store Manager
Stater Bros Market
10.2014 - 06.2024
- Overseeing daily store operations to ensure efficiency and customer satisfaction
- Managing and training staff, performance monitoring, and providing constructive feedback
- Implementing strategies to drive sales growth, increase profitability, and meet financial objectives
- Maintaining inventory levels, ensuring product availability, and overseeing order placement
- Ensuring compliance with health and safety regulations to provide a safe shopping environment
- Handling customer inquiries and complaints, providing high-quality customer service
- Developing and executing marketing campaigns to attract new customers and retain existing ones
- Analyzing sales data to understand consumer behavior and adjust strategies accordingly
- Controlling operational costs and implementing cost-saving measures to optimize resources.
- Managed inventory control, cash control, and store opening and closing procedures.
Industrial Mechanic
DB Services
02.2022 - 10.2022
- Diagnose, maintain and repair equipment including small diesel/gas engines, generators, electrical circuits and hydraulic systems
- Perform quality inspections of equipment prior to returning to service
- Maintain records of service, repairs and scheduled maintenance
- Inspect and diagnose customer owned equipment to prepare repair quotes
- Report machine defects, damages and malfunctions
- Repair and Service fabrication shop equipment.
- Maintained comprehensive records of all maintenance activities, enabling accurate tracking of machine performance over time.
- Improved equipment efficiency by performing regular maintenance and repairs on industrial machinery.
- Increased production output by troubleshooting and resolving complex mechanical issues in a timely manner.
Pest Control Technician
Metropolitan Pest Control
06.2010 - 08.2014
- Inspecting and assessing infestation levels and identifying pest types to determine the best course of action
- Applying pesticides and treatments safely and effectively, following environmental protection guidelines
- Developing and implementing integrated pest management strategies and plans
- Advising and educating clients on pest prevention measures and maintaining a pest-free environment
- Maintaining records of service provided, chemicals used, and progress of treatment
- Ensuring compliance with state and federal regulations regarding pesticide application and safety
- Operating and maintaining equipment used in the application of pesticides, such as sprayers and traps
- Providing excellent customer service, addressing client concerns, and ensuring satisfaction with services rendered.
Education
In the process of getting my WAFC Certificate for Business and Marketing -
Cerritos Community College
Skills
- Sales closing
- Customer relationship management
- CRM utilization
- Email marketing
- Communication skills
- Time management
- Team leadership
- Customer service
- Negotiation techniques
- Problem solving
- Conflict resolution
- Product knowledge
- Sales strategy development
- Online sales techniques
- Social media proficiency
- Digital marketing expertise
- Online advertising
- CRM software proficiency
- Brand development
- Retail
- Bookkeeping and filing
References
- Vincent De Jesus, DB Services, (323) 253-8278
- Elizabeth Pineda, Internet Sales Manager, (562) 385-1031
- Kellie De Santos, Stater Bros, (562) 280-3777
Languages
English & Spanish
Skills
Timeline
Internet Sales Consultant
Chrysler Dodge Jeep Ram
06.2024 - Current
Industrial Mechanic
DB Services
02.2022 - 10.2022
Store Manager
Stater Bros Market
10.2014 - 06.2024
Pest Control Technician
Metropolitan Pest Control
06.2010 - 08.2014
In the process of getting my WAFC Certificate for Business and Marketing -
Cerritos Community College