Carly Collis

• Addressing inquiries with proper phone etiquette.
• Streamlined communication via CRM software
• Educated each client of virtual process of purchasing a vehicle. this included.. vehicle/facility information, cash/ finance method, trade in procedure, contracts, delivery.
• Collected all necessary information needed for finance and titles department.
• Reviewed, negotiated, overcame the majority of contracts securing mutually beneficial terms.
• Diligently prioritized follow up.
• Enhanced sales performance by establishing relationships with clients resulting in maintaining frequent communication or repeat business.
• Responded and resolved client concerns by providing management team with constructive feedback to improve client experience.

• Demonstrated empathy to create a positive atmosphere encouraging customer and employee retention.
• Developed a successful employee schedule to fulfill store needs along with providing employees with personal life balance.
• Achieved quarterly goals by meeting deadlines of displays and satisfying payroll allowance.
• Increased store profitability by implementing asset protection precautions along with driving store cost down.
• Exceeded saving measures by arranging proper distribution of product from warehouse and vendors, communicating to eliminate excessive out of date.
• Managed daily operations for smooth function.
• Sustained a safe interior/ exterior environment.
• Engage and recruit to maintain a preservation of customer/employee pleasurable experience.
• Improved customer loyalty through staff training and notable service.
• Consistently met customers expectations by prioritizing the replenishment of essentials.

Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.

• Supported daily operations by organizing office spaces for maximum functionality and ease of use.
• Managed daily cash handling procedures to ensure accurate accounting records were maintained at all times.
• Expedited processing times through careful data entry and meticulous attention to detail in handling paperwork.
• Improved customer satisfaction by implementing efficient sales floor management strategies and staff training.
• Reduced shrinkage levels by enforcing strict loss prevention policies and conducting thorough audits of stockroom inventory.
• Assisted in hiring and onboarding new employees through comprehensive training programs focused on retail operations best practices.
• Monitored employee performance closely through regular evaluations and implemented improvement plans as needed for continued success in their roles.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.