Michelle Armstrong-Lavere
Kings Mountain,North Carolina
Summary
Results-driven Internet Sales Consultant with proven ability to complete tasks efficiently and boost productivity. Specialize in digital marketing strategies, customer relationship management (CRM) software proficiency, and online sales conversion techniques. Excel in communication, negotiation, and problem-solving skills, ensuring seamless transactions and positive customer experiences.
Overview
5
5
years of professional experience
Work History
Internet Sales Consultant
Sonic Automotive
Charlotte, NC
02.2020 - Current
- Maintained up-to-date knowledge of company's website content, features and functionality.
- Monitored website analytics data to detect any errors or problems that could affect user experience or conversions.
- Coordinated efforts between multiple departments within the organization to develop an effective ecommerce strategy.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Delivered e-mail confirmation of completed transactions and shipment.
Education
High School Diploma -
South Point High School
Belmont, NC05-2000
Skills
- Customer Retention
- Problem-Solving
- Adaptability and Flexibility
- Interpersonal Skills
- Self Motivation
- Teamwork and Collaboration
- Excellent Communication
- Written Communication
- Professional Demeanor
- Adaptability
- Regulatory Compliance
- Multitasking
- Customer Engagement
- Continuous Improvement
- Reliability
- Retail knowledge
- Effective Communication
References
References available upon request.
Timeline
Internet Sales Consultant
Sonic Automotive
02.2020 - Current
High School Diploma -
South Point High School
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