HEMEN TEFERA
LAS VEGAS,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Foundever
02.2021 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Associate
Zara
02.2019 - 03.2020
- Maintains correct quantities of items on shelves
- Generates price labels for products
- Trained and developed 3 new sales team associates in products, selling techniques and company procedures
- Provide excellent customers service by answering all inquiries regarding the store and its merchandise.
Sales Associate
Gifts Plus
01.2016 - 03.2018
- Maintain records related to sales, returns and inventory availability
- Welcoming customers, maintaining floor appearance, directing customers to goods and operating cash registers
- Provide excellent customers service by answering all inquiries regarding the store and its merchandise.
Education
Associate of Arts - Health Care Administration and Policy
College of Southern Nevada
Las Vegas, NV05.2020
High School Diploma -
Union High School
Grand Rapids, MI05.2014
Skills
- Proficient in Microsoft Word, Power Point, Excel, Google Docs, Google PowerPoint
- Strong Communication Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-solving skills
Languages
Amharic
Full Professional
English
Full Professional
Timeline
Call Center Representative
Foundever
02.2021 - Current
Sales Associate
Zara
02.2019 - 03.2020
Sales Associate
Gifts Plus
01.2016 - 03.2018
Associate of Arts - Health Care Administration and Policy
College of Southern Nevada
High School Diploma -
Union High School
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