Hemilly Gomes
Framingham,MA
Summary
Dedicated and driven individual committed to applying maximum effort to everything I do. Passionate about continuous growth and learning, always striving to expand my skills and knowledge.
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my tenure at Lucas Irrigation. Skilled in conflict resolution and data entry, I significantly improved service response times and operational efficiency. My adept problem-solving and administrative support fostered a positive and efficient work environment, contributing to sustained revenue growth. Highly organized and experienced Office Administrator with a background in HR administration,
financial management, and internal process optimization. Skilled in time clock tracking, spreadsheet management, and fostering innovation. Also have the ability to scheduling and customer service.
Key Strengths:
- Effortful: Known for giving my all in every task, ensuring quality outcomes.
- Growth-oriented: Eager to learn and grow professionally and personally.
- Resilient: Embrace challenges as learning opportunities and bounce back from setbacks.
- Adaptive: Willingness to adapt to new situations and environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lucas Irrigation
Weston, MA
03.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Office Administrative Assistant
Lifetime Contractors Inc
Marlborough, MA
12.2023 - 03.2024
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Generated financial and operational reports to assist management with business strategy.
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
- Increased efficiency in accounts payable processing by implementing a digital filing system for easy access to vendor information.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Created and updated records and files to maintain document compliance.
- Developed strategies to streamline and improve office procedures.
Customer Service Representative
Total By Wireless
Marlborough, MA
06.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Utilized product knowledge to educate customers on features and benefits.
Restaurant Hostess
Welly's Restaurant
Hudson, MA
01.2022 - 06.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
High School Diploma -
Hudson High School
Hudson, MA06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Client Relations
- Call Center Operations
- Scheduling
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Documentation
- Administrative Support
- Data Collection
- Payroll Administration
- Verbal Communication
- Organizing and Categorizing
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Customer Service Representative
Lucas Irrigation
03.2024 - Current
Office Administrative Assistant
Lifetime Contractors Inc
12.2023 - 03.2024
Customer Service Representative
Total By Wireless
06.2023 - 12.2023
Restaurant Hostess
Welly's Restaurant
01.2022 - 06.2023
High School Diploma -
Hudson High School