Hemlina Jimna
Auburn,WA
Summary
Compassionate individual with extensive experience at Mountain View, skilled in vital signs monitoring and patient care. Proven ability to enhance resident independence and well-being through personalized care plans. Recognized for attention to detail and adaptability in high-pressure situations, ensuring a safe and hygienic environment for all residents. Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Mountain View
01.2026 - Current
- Assisted with daily living activities, ensuring comfort and safety of residents.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization in resident areas, promoting a hygienic environment.
- Supported residents with mobility, enhancing independence and quality of life.
CNA
Colombian Lutheran Home
10.2025 - 12.2025
- Documented care activities accurately in electronic health records system.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Educated residents on health practices, fostering better self-management and wellness.
- Responded to resident needs swiftly, demonstrating adaptability in high-pressure situations.
Customer Service Representative
United Airlines
06.2024 - 09.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted passengers with booking changes, cancellations, and travel arrangements through various platforms.
- Utilized airline software to manage flight information and update passenger records accurately.
- Collaborated with team members to enhance customer satisfaction through effective communication strategies.
- Adapted quickly to changing situations, ensuring seamless service during peak travel periods.
- Educated customers on airline policies, procedures, and benefits of loyalty programs effectively.
- Maintained professionalism while handling difficult situations and providing solutions for dissatisfied customers.
Customer Service Representative
Swissport International
10.2023 - 04.2024
- Gathered feedback from passengers to improve service quality and overall customer experience regularly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cabin Service Agent
ERMC
02.2023 - 10.2023
- Maintained cleanliness and organization of cabin areas for optimal passenger experience.
- Assisted with boarding procedures to ensure timely aircraft departures.
- Conducted pre-flight inspections to verify safety equipment functionality.
- Collaborated with team members to streamline service delivery processes.
Education
High School Diploma -
Enid High School
Enid, OK05.2022
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Basic life support
Certification
- CPR/BLS certificate
- N.A.C (NAC.NC.70035613)
- Nurse delegation certificate
- Nurse delegation diabetes certificate
Timeline
CNA
Mountain View
01.2026 - Current
CNA
Colombian Lutheran Home
10.2025 - 12.2025
Customer Service Representative
United Airlines
06.2024 - 09.2025
Customer Service Representative
Swissport International
10.2023 - 04.2024
Cabin Service Agent
ERMC
02.2023 - 10.2023
High School Diploma -
Enid High School