Hemwattie Ramdial
South Richmond Hill,NY
Summary
Experienced Senior Teller with 23 years of proven success at Teachers FCU and M&T Bank, consistently providing exceptional customer service. Thrives in fast-paced environments, excelling at multitasking with meticulous attention to detail. Recognized for outstanding interpersonal skills, always engaging and helpful when assisting clients. A dependable team player serving as the initial point of contact, ensuring top-notch service while managing document censorship and email publication. Proficient in scanning, uploading, and tagging documentation for assigned tasks.
Overview
23
23
years of professional experience
Work History
TELLER/Representative
TEACHERS
10.2018 - 02.2024
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Referred customers to other banking departments for specialized services.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Calculated fees due, interest and change for customer transactions.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Customer Service Representative
LOMTO FCU
02.2018 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Senior Teller
M & T Bank
07.2001 - 05.2017
- Created strategies to develop and expand sales of services to existing customers which resulted in 100% increase in annual revenue
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Processed sales referrals and promoted bank services and products, resulting in 100% branch sales increase
- Rapidly and efficiently prepared customer and ATM cash and change order
- Processed quarterly Vault and ATM audits with a zero-error rate
- Trained employees on cash drawer operation
- Coordinated daily cash reconciliation at a high-volume location
- Adhered to M&T Bank security and audit procedures
- Researched and resolved customer issues on personal savings, checking and lines of credit
- Handled various account transactions
- Continuously recognized for efforts centered on high quality customer service for clientele
- Notable accomplishments: Helped bring money for at least 15% of total accounts that were classified past due
- Pitched in to do extra work and take on extra
- Took initiative to get all paperwork together and in order so that the nurses can finish the evaluation quicker and more efficiently
- Received regional branch recognition award for a 100% sales increase.
Education
Some College (No Degree) - Accounting And Business Management
Medgar Evers College
Brooklyn, NYHigh School Diploma -
Grover Cleveland
Brooklyn, NY01.1997
Skills
- MS Word
- Excel
- PowerPoint
- Word Perfect
- Internet Research
- Account updating
- Asset Protection
- Regulatory Compliance
- Financial Analysis
- Fraud Detection
- Strong Work Ethic
- Exceptional customer service
- Math aptitude
- Friendly
- Account Management
- Sales expertise
- Compliance, banking laws, and regulations
- Professionalism and Courtesy
- Approachable
Timeline
TELLER/Representative
TEACHERS
10.2018 - 02.2024
Customer Service Representative
LOMTO FCU
02.2018 - 10.2018
Senior Teller
M & T Bank
07.2001 - 05.2017
Some College (No Degree) - Accounting And Business Management
Medgar Evers College
High School Diploma -
Grover Cleveland
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