HENDLEY JAMIE
TULSA ,OK
Summary
Detail-oriented professional with extensive experience in automotive service and customer support. Skilled in vehicle assessment, effective communication, and managing multiple priorities. Committed to enhancing customer experience through prompt problem-solving and personalized service.
Overview
4
4
years of professional experience
Work History
Service Advisor
Camperland OK
Tulsa, OK
05.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting appropriate recreational vehicles based on individual needs and preferences.
- Coordinated service appointments, ensuring optimal scheduling to maximize efficiency and customer satisfaction.
- Collaborated with technicians to communicate service requirements and updates to clients effectively.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Customer Service Coordinator
Patriot Auto
Tulsa, OK
03.2024 - 03.2025
- Facilitated customer inquiries and resolved issues efficiently through effective communication techniques.
- Coordinated scheduling for service appointments, optimizing technician availability and customer satisfaction.
- Implemented feedback mechanisms to gather customer insights, enhancing service delivery quality.
- Trained new team members on operational procedures, improving onboarding efficiency and knowledge retention.
- Led cross-departmental initiatives aimed at enhancing overall customer experience and satisfaction levels.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Automotive Service Advisor
Camping World
TULSA, OK
12.2021 - 01.2024
- Assisted customers in identifying service needs and recommending appropriate solutions.
- Managed service appointments and ensured timely follow-up with clients regarding their vehicle status.
- Facilitated communication between technicians and clients to clarify service recommendations and repairs.
- Developed knowledge of automotive products to provide accurate information on parts and services available.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty to the brand.
- Processed warranty claims efficiently, ensuring proper documentation and adherence to company policies.
Education
High School Diploma -
VANOSS HIGH SCHOOL
Ada, OK1998
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
Timeline
Service Advisor
Camperland OK
05.2025 - Current
Customer Service Coordinator
Patriot Auto
03.2024 - 03.2025
Automotive Service Advisor
Camping World
12.2021 - 01.2024
High School Diploma -
VANOSS HIGH SCHOOL